"Very great customer service and customer friendly excellents."
"Ordered a new side view mirror. The quality not quite like the original equipment, but can't be beat for the price. Most impressive was how quickly my order arrived. Might not be like that for all parts ordered. Overall, very good experience."
"Still waiting on when my order will be shipped but overall satisfied with the price!!!"
“Hi Reviewer3030798735,
We are happy to hear that you are satisfied with the price of the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regarding the delivery of the part that you ordered, the tracking information will be emailed to you within the next 24 to 48 business hours .
Thank you,
Norylin T.
Customer Advocate Team”
"Excellent product. I love it"
“Good day! Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Patrice
CarParts.com”
"I've always loved Carparts.com. So much cheaper than the auto store and it tells you if the part will fit your car or truck!! Highly recommend!!!"
“Hi Reviewer3926108056,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Everything worked great
Thanks again "
“Hi Reviewer3722308723,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"First like to say this was the cheapest and fastest delivery!! Got it within days after ordering.
Second, for its 3 star. It is not an exact match so you might have to drill a few extra holes to make it work. The part the suppose to match the front is off by a few inches. Along with a few other spots under the fender.
"
"I read more than once on the website, it indicated that this product fits my vehicle."
“Hi Mrdirector1,
Thank you for reaching out to Carparts.com on ResellerRatings regarding the fitment of the tail light you ordered from us. We apologize for the inconvenience this has caused you, and we do not intend for such incidents to happen or cause any delays in your repair.
We sent you an email today and we are hoping for your response.
Paul D.
Customer Advocate Team
CarParts.com”
"Awesome, very good experience "
“Hi,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thanks,
Emmy C.
Customer Advocate Team”
"Answered all questions, kind, and professional!"
“Hi Reviewer3139109100,
We are happy to hear that you are satisfied with how you were assisted. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Norylin T.
Customer Advocate Team”
"Christine was very knowledgeable & helpful. Good experience as usual. "
“Hi Reviewer2689049207,
We are happy to hear that you are satisfied with how you were assisted. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Norylin T.
Customer Advocate Team”
"Sales representative was able to help me with the process of ordering and shipping. Very efficient and knowledgeable. Thank you."
“Hi Reviewer4115339336,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Great shopping experience. Received order as it should have been. All parts fit correctly. Plenty enough information on website to get the exact parts needed. Prices are fair. Selection is plenty enough. "
“Hi Reviewer1868343433,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
Paul D.
Customer Advocate Team
CarParts.com”
"Website was easy to navigate. Part was in stock and ready to ship. Shipping was the problem. Part was supposed to arrive on Monday but didn't show up until Friday. After I got the e-mail saying it was delivered, I got an e-mail saying the shipping was delayed. The part was exactly as expected. "
“Hi Reviewer1944177153,
Thank you for bringing this issue to our attention.
We are sorry to hear about the delayed delivery. Please be advised that we sent you a separate email to address your concern and you may reply to the email if you have additional question.
Thank you,
Norylin T.
Customer Advocate Team”
"I expected a better product "
“Hi Reviewer2244688024,
Thank you for sharing this review about the quality of the Carpet Kit.
We apologize if this has caused you any inconvenience. Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components. We use the same manufacturers as many famous US brands. Nevertheless, we will relay your feedback to our suppliers, so they can investigate further and improve where it's needed. We would like to know if you were able to use the Carpet Kit. If yes, we can provide you with a $15 rebate for the inconvenience.
We would appreciate it if you could reply to this email so that we can address and resolve this concern.
Thank you.
Shebet C.
Customer Advocate Team”
"CARPARTS.COM has proven to provide a Fabulous Shopping Experience and Continues to give me the Biggest Bang for my Buck at every Shopping Trip to the Site! AAA+++ Tremendous Value and Speedy Shipping "
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi,
Thank you so much for taking the time to share your thoughts on our part. We truly appreciate your feedback, and your experience matters to us. We're delighted to hear that you enjoyed the part overall. Rest assured that we will continue to work on improving the quality of our parts. We look forward to doing business with you again!
Kind regards,
Josely M.
Customer Advocate Team”