"Very great customer service and customer friendly excellents."
"Ain’t order a lot but when I have it’s always been really good result’s always got it before the dew date hope I’m not jinxing myself by saying this lol but all the passed orders have been here before the original delivery date "
"I recently returned some parts (wheel hubs mistakenly ordered for a 4WD when I needed them for a 2WD) I had left them on my workbench for almost a month and they had some slight surface rust. I wasn't sure they would be accepted as a return and they weren't. The customer advocate let me know that I would have to pay shipping to get them back. The warehouse is only about ten miles from me so I asked if I couldn't just go pick them up as I didn't have the $$ to pay for shipping. The answer was "no" but the customer advocate had them shipped to me at no charge. Took what started as a poor experience into a good experience. It was all done through email and even though it took a little while the customer advocate always responded promptly and was very courteous!"
“Hi Nathangeorge,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Anthony C.
Customer Advocate Team”
"Smooth purchase of every part order and always notified of any delays "
“Hi Reviewer653544546,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thanks,
Emmy C.
Customer Advocate Team”
"Great service people were very nice to place order with"
“Hi Reviewer4124972757,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.
We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"Left straned on the side of the road during a blizzard wind chill was -45. Bought it on 12/27 and pump went bad on 1/14. "
“Hi Cody,
Thank you for bringing this issue to our attention and we are sorry to hear that the fuel pump is already defective now.
I checked on your order and the part has a year warranty. Please reply to the email that we sent you to resolve this concern.
Thank you,
Norylin T.
Customer Advocate Team
”
"I’ll keep ordering my parts here"
“Hi Manuel956,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Norylin T.
Customer Advocate Team”
"I paid for expedited shipping and it wasn’t ship after 3 days of placing the order. I’ve tried calling however no answer. I literally live less than a hour away from the warehouse and wish there was a option for pick up "
“Hi Ashley,
Thank you for bringing this issue to our attention and we apologize that you haven't receive the Tail light.
I checked on your order and I apologize for the wrong shipping expectation that was provided. Please reply to the email that we sent you to resolve this concern.
Thank you,
Norylin T.
Customer Advocate Team”
"The mirror part did not fit the Ford F150 as it was advertised, otherwise service and parts have been very helpful in the past"
“Hi Mark,
Thank you for letting us know about your concern.
The Blind Spot Mirror with part # CAM25623 is a universal part and Fits the driver or passenger-side mirror of most vehicles. If the part is not working for you, please reply to the email we sent you so we can assist you further.
Thank you,
Norylin T.
Customer Advocate Team”
"Ordered it was supposed to be here by Wednesday. It’s Friday and still haven’t gotten any shipment details. "
"Great price. Great service"
“Hi,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Wrong part i asked for enclave part received encore part"
“Hi Reviewer3234723370,
Thank you for sharing this review about the Purge Valve.
Based on our records, the vehicle application entered is a 2016 Buick Encore. The Purge Valve with Part No. RC38010001 will fit an Encore and not an Enclave. Would you like to return the part for a refund? Please let us know so that we can process the return since our return is only 60 days from the time the order was placed. We have until today to process and have the part returned today.
Please reply as soon as possible to address this concern.
Thank you.
Shebet C.
Customer Advocate Team”
"Did not tell customer product would take 2 months to ship"
“Hi,
I hope this email finds you well. I am writing to offer my heartfelt apologies for the inconvenience and disappointment you experienced with the processing of the Floor Mats you received from us. Your order was assigned directly to the manufacturer. Unfortunately, they needed 25 days to fulfill this. Rest assured that we will look into this.
We sent you an email today. Please reply to the email so we can further assist you.
Regards.,
Shen
Customer Advocate Team”
"Customer service was good. I hope it ships quickly.
"
“Hi Reviewer2373288317,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
”
"Very helpful and professional "
“Hi Reviewer2242267470,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Norylin T.
Customer Advocate Team
”
"Will let you know when I get pts"
“Hi Reviewer3550818903,
Thank you for sharing this review.
Based on our records, some of the parts on your order already have a tracking number. Please do not hesitate to reply to this email.
Thank you.
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi georgiaboy197248,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”