"Very great customer service and customer friendly excellents."
"I ordered the driver side rear tail light housing and i rec'd a passenger side rear view mirror. Carparts.com responded quickly to my inquiry and the correct part is on the way."
"I recently purchased this idler pully RB419602 for my 2001 Dodge Dakota. It started squeeling incredibly loud. I should have realized that the low cost was low quality. I suggest you remove this part from your inventory. I since have spent about $50 for a quality part. "
“Hi Reviewer2046947207,
Thank you for sharing this review about the quality of the Accessory Belt Tension Pulley.
We apologize if this has caused you any inconvenience. Based on our records, the Accessory Belt Tension Pulley is covered with Lifetime Dorman limited warranty. Since you were able to use the part before it started squealing incredibly loud. Would you like to get a replacement or a refund instead?
We would appreciate it if you can reply to the email we sent so that we can process the necessary.
Thank you.
Shebet C.
Customer Advocate Team
”
"Ordered parts a week ago. They have yet to be applied to my bank account, and obviously have not been shipped yet. Very disappointing."
“Hi Reviewer1288040435,
Thank you for sharing this review about the Brake Caliper.
We apologize if this has caused you any inconvenience. Based on our records, the order was cancelled because the Brake Caliper is out of stock. We have notified you via email on the 2nd of January that the order was cancelled because the part is out of stock. You may opt to place a new order for an alternative brand because said part number is still not available according to our inventory.
For clarification and further assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team”
"I ordered a set of head lights for the wife's car this was the 2nd attempt. 1st one was from another company they showed online a fit 100% fit they was far from it. I decided to try here I can say anything from now will be ordered here 1st. Wife loves the new lights we can both see at night while driving. "
“Hi Reviewer1471063577,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Norylin T.
Customer Advocate Team”
"I ordered the tail light off the Carparts.com website, which was easy to navigate. The part arrived on time and in perfect condition. I would use this website again if I need another part."
“Hi,
We appreciate your feedback and your time to write a review. It’s great to know that you are satisfied with your purchase of car parts from CarParts.com. We hope you have a safe journey and we are eager to serve you again in the future!
Kind regards,
Josely M.
Customer Advocate Team”
"CARPARTS.COM always has the part I need, just not always available at my local distribution center. But there shipping is usually very fast."
“
Hi melindasilva,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Rose R.
Customer Advocate Team
”
"Bought a license plate holder and the tape was useless and there were no screws. "
“Hi Reviewer2828942984,
Thank you for sharing this review about the License Plate Bracket.
We apologize if this has caused you any inconvenience. Based on our records, the screws are not included. You can either use the existing screws or you can buy it locally. For this, please use discount code: AF2CZB84TWULGAP on your next purchase with CarParts.com. Said code has no brand restriction, no minimum purchase and is valid until December 31, 2024.
For clarification and further assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team”
"I place an order for my oxygen sensor for Cadillac track number doesn’t exist on UPS app delivery shows 27th of December almost week passed no sign"
“Hi Atif,
Thank you so much for taking the time to provide us with your feedback and I'm sorry to hear about the delivery issue.
Based on the UPS Tracking No. 92748903031843543475522994, the package is currently at Bensenville, IL with estimated delivery of January 03 by 9pm. I understand that you did not receive the part on the delivery date provided online, that is why we have already requested our Accounting Department to process refund of the shipping cost you paid for this order.
Please do not hesitate to let us know if you have additional question or concern.
Thank you,
Norylin T.
Customer Advocate Team
”
"The ordering process was quick and easy, my representative was knowledgeable,courteous and friendly. I will definitely shop here again."
“Hi Reviewer3156881699,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Very pleasant and helpful excellent service thank you (iann)"
“Hi Reviewer4226194184,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"Sales rep was very helpful with getting everything that I needed ordered and was very knowledgeable about the parts I was looking for."
“Hi Reviewer3532308684,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Ordered parts for my car - they arrived within 5 days.
all the parts were correct and the car is as good as new again :)A
Thanks!"
“Hi Reviewer2939378121,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Fat and convenient. Easy to access parts"
“Hi Reviewer3620411928,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Regards,
Rose R.
Customer Advocate Team
”
"Part fit perfect in my 2001 F250 super duty and was received in about 4 days which was good considering it was over the Christmas holiday."
“Hi Osborn52,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"Always can count on competitive prices here at carparts.com "
“Hi Reviewer1860829859,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Regards,
Rose R.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Ted,
We appreciate your feedback on your experience. We’re glad that we could address the issue and meet your expectations. We hope to serve you again in the future!
Kind regards,
Josely M.
Customer Advocate Team”