"Very great customer service and customer friendly excellents."
"Why would it be 7 days via Fed Ex....that seems rather slow"
"Bought set of side mirrors for my 1988 Chevy truck. If was easy to find and order products, great prices and fast delivery. Fits perfectly "
“We are thrilled to hear about your positive experience with finding and ordering the side mirrors for your 1988 Chevy truck! We are so glad that you found the process easy, and that the products arrived quickly and fit perfectly. Thank you for choosing Carparts.com for your automotive needs!”
"BEST EXPERIENCE I HAVE EVER HAD
RICK CORWIN"
“Hi Reviewer397372639,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"UPS passes to the USPS (WTF)"
“Hi Reviewer2579844466,
We thank you for your review. We have already made some improvements in terms of delivery, but we still have room for improvement. We will send your feedback to our Shipping Department to improve our service further. We will also coordinate with our carriers to ensure that packages are delivered on time and in good condition.
We have sent you an email to further assist you.
Anthony C.
Customer Advocate”
"Orders never come on time. I'll be returning it when it finally gets here and buy local. I'd rather pay more. Their shipping **** & it's not free!! "
“Hi Reviewer3270722847,
Sorry to learn that it took longer to process and deliver the order than what you have anticipated. We do not intend this incident to happen or to cause any delay in your repair.
We have sent you an email to further assist you.
All the best,
Anthony C.”
"Jake was very helpful with this order."
“Hi Reviewer3616171357,
Thank you for the awesome review! We're thrilled to hear that Jake provided you with excellent service. We aim to always give our customers the best shopping experience possible.
Regards,
CarParts Team”
"Was promised on Tuesday 6/4 if purchase was made that parts would be delivered on Thursday 6/6 by carport associate. My daughter leaves 6/9 this Sunday morning to return to school. I thought car parts wouls have at least made a Friday delivery. Still waiting Saturday 6/8 but about to go autozone to buy rotors and pads for college daughter 200 mile trip
Thank you, too trusting"
"It said it was delivered but it never showed up I’ve tried to contact but can’t get ahold of anyone "
“I'm sorry to hear about the issue with your headlight delivery. Per tracking, this was delivered to the address provided on the order last May 22.
We sent you an email today. Please reply to the email so we can further assist you.
Regards,
CarParts Team”
"Didn’t even get my part was suppose to be here Monday and didn’t revive it "
“Hi Reviewer1419682851,
I'm sorry to hear about the delay in receiving your part. We understand how frustrating this situation must be for you. Please reach out to our customer support team so that we can investigate and resolve this issue for you as quickly as possible. Your satisfaction is important to us, and we want to make sure you receive the part you ordered in a timely manner. Thank you for bringing this to our attention.
Regards,
CarParts Team”
"Car parts .com is a great place and love dealing with you all."
“Thank you so much for the amazing review! We're thrilled to hear that you love shopping with us and that you're happy with our prices and quick delivery. We appreciate your support and look forward to serving you again in the future.”
"A gentleman named Six was very helpful on my order, excellent work."
“Hi Reviewer192459256,
Thank you for sharing your experience! We're delighted to hear that Six was very helpful with your order. We'll make sure to pass along your kind words to him. If you need any further assistance, don't hesitate to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team”
"I order a part and I still have not gotten it"
“I'm sorry to hear about the delay in receiving your part. We would like to further assist you about this matter. We sent you an email today. Please reply to the email at your earliest convenience.
Regards,
CarParts Team”
"I ordered a driver side mirror last Friday which was may 31, 2024 when I made the purchase I was told that it would be delivered on Monday June 3rd. It’s now June 5th and have yet to get my shipment. My mechanic is not on my time and when I schedule with him I need the parts when I’m told they will be there. I will never shop with you guys again. First and last time I shopped with you. Never again"
“Hi s741001417,
Sorry to learn that it took longer to process and deliver the order than what you have anticipated. We do not intend this incident to happen or to cause any delay in your repair.
We have sent you an email to assist you with the delivery delay.
All the best,
Anthony C.
Customer Advocate”
"They take a really long time to process your orders, so if you’re ready to wait for long time for your parts, order them here"
“Hi Reviewer4214706650,
Thank you for reaching out. We have sent you an email to assist you with your order.
All the best,
Anthony C.
Customer Advocate”
"I am so pleased with my purchase. I needed driver side rear door actuator and came across Carparts.com. I’m so glad I did. I ordered the part which was simple. Received it in like 10-15 days. My brother in law put the part in on Sunday. Now my door is opening and closing. Thank you so much. Now I know where to shop. "
“Hi Reviewer1467606747,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer2598004466,
Sorry to learn that it took longer to process and deliver the order than what you have anticipated. We do not intend this incident to happen or to cause any delay in your repair.
We will be sending you an email regarding this delayed delivery.
All the best,
Anthony C.
Customer Advocate”