"Very great customer service and customer friendly excellents."
"I ordered a part last month and it was expected may 16th and I haven’t got the part I emailed to get a cancellation and no one replied I just called today. The line was full and am waiting for a call back. I really want my money back this is unacceptable. Very poor customer service ."
"When I ordered the part the est shipping date was June 1 after order it went to June 4. If it had said june4 to begin with I wouldn't have ordered it because I could went through another company and guaranteed it to be at my house by the1st. Now I won't have a way to work next week.
"
"The main reason I used Carparts.com is because of the time/date they said the parts would be delivered. For it was important for me to get by a certain date. The morning after I received an email saying part has been processed and shipped. But the date of delivery has changed to 3 days later than the date the originally said. I'm very disappointed with that. And not sure if I'll use them again. "
"Didn't believe it the prices and the service at first. I was even going to go out to the address and request my money back, but now I know car parts.com is for real!!!!!!!"
"East to install and very good material!! "
“Hi Reviewer2531426520,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon. ”
"I ordered brake parts for the whole car and only received half. Do NOT ORDER PARTS FROM THIS PLACE"
“Hi Reviewer1492047352,
We're terribly sorry for the inconvenience you've experienced. We understand the frustration caused by receiving incomplete orders, and we're committed to resolving this issue promptly for you. Please provide us with your order details so we can investigate what went wrong and ensure you receive the missing parts as quickly as possible.
We sent you an email today and we are hoping for your response.
Your satisfaction is our priority, and we apologize for any inconvenience this may have caused. Thank you for bringing this to our attention.
CarParts Team”
"The pare arrived with 3 of its mounts broken off. It was also several days later than expected. "
“Hi Russell,
Thank you on working with us on resolving your concern, we appreciate you letting us address this issue for you. If you have time please let everyone know how we assisted you. Thank you again and we hope to do more business with you in the future.
Best regards,
CarParts Team ”
"He helped me get the right parts at a good pace . We finished quickly "
“Hi Reviewer3984970805,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!”
"I received confirmation of order placed and arrival date as 5/25 but never informed of order shipped and it’s now 5/27"
"Not happy about the shipping cost. Not shown there was a shipping charge. Could have got the same items for LESS or NO shipping. Between the tax and shipping, cost for these items went up $15.60 . Not happy
"
“I'm sorry to hear about your disappointment with the shipping cost. We strive to be transparent with all charges upfront to avoid any surprises. We appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention.
We sent you an email today. Please reply to the email so we can further assist you.
Regards,
CarParts Team”
"I ordered your product and noticed that the shipping label used an old address from 10 years ago. Not sure how that came up but tried to cancel the order. Try to find a way to change the address. So I'm limited on my options. And you're ordering procedures are not user friendly if there are mistakes. Addendum: car parts did reach out and take the appropriate steps to help rectify the issue"
“I'm sorry to hear about the issue you encountered with the shipping address on your order. We apologize for any inconvenience this has caused and appreciate your feedback on our ordering procedures. Thank you for bringing this to our attention.
We sent you an email today. Please reply to the email so we can further assist you.
Regards,
CarParts Team”
"I want to send my purchase back for the shipping costs unbelievable 113 dollars for 2 parts wow"
"Shipping has been delayed beyond acceptable time. I want a refund for the shipping cost."
"Bought at another site without shopping around. During another search for a different product, Carparts.com came up. thought to do a comparison check on my first purchase and found that I could save a lot with Carparts.com."
“Hi Reviewer921818855,
We are thrilled to hear that you found great pricing on Carparts.com! Thank you for taking the time to check us out and for sharing your positive experience with us. We appreciate your support and look forward to helping you with all your automotive needs in the future.
Regards,
CarParts Team”
"I received the wrong item and carparts refunded my money. I rebought the item. Didn't have to return the wrong item. Very happy. "
“Hi Reviewer3097807554,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer1802440187,
Thank you so much for your feedback! We're thrilled to hear that we've exceeded your expectations and proved our reliability. If you ever need anything else, don't hesitate to reach out. We're here to ensure you have a great experience every time you shop with us!
Thank you.
Shebet C.
Customer Advocate Team”