"Very great customer service and customer friendly excellents."
"The mirror did fit the car as described. But after installation, less than a month after installing the mirror the glass shakes so bad I can even see out of it and has almost caused me to wreck not being able to see if there is a car next to me. I have tried to make sure the glass hasn’t came loose but nothing seems to fix the glass from shaking issue. Really hope there is a solution to fix this. "
"I order a set of 2 Parts No.: RL28150025 & Part No.: RL281500256, I only received 1.
AS you can see the Proof of delivery the box was opened and it was packaged incorrectly with lack knowledge of Packaging Auto parts.
Please resolve this issue ASAP. "
"Parts were brand new perfect fit for my vehicle. I will definitely be purchasing from them again"
“Thank you so much for the fantastic review! We are thrilled to hear that you were able to find the perfect parts for your vehicle at a great price. We look forward to serving you again in the future.”
"Ordering from this company was very easy and pleasant. They were very helpful and friendly. "
“Hi,
Thank you for your positive feedback! We're glad to hear that your ordering experience with us was easy and pleasant. Our team strives to provide helpful and friendly service to all our customers. We look forward to serving you again in the future!
Kind regards,
Josely M.
Customer Advocate Team”
"Order parts on 6/9/24 today is 6/20/24 still have not received parts. Website says 3-5 business days. Not a happy customer right now!!!"
“Hi Reviewer2234091556,
Sorry to learn that it took longer to process and deliver the order than what you have anticipated. We do not intend this incident to happen or to cause any delay in your repair.
We will be sending an email regarding the delay on your delivery.
All the best,
Anthony C.
Customer Advocate”
"Even the cheap Amazon ones have screws. Paid almost $20 for the order and it doesn’t even have screws! Come on man.
To their credit it says it on the webpage, down below hidden in the product FAQ. I never thought to check - even the cheap alternatives include screws. Ugh!"
"It was easy and very smooth process. Thank you"
“Hi Reviewer4105712295,
Thank you for the amazing review! We're thrilled to hear that your shopping experience was easy and smooth. We appreciate your support!
Regards,
CarParts Team”
"Online quote included expedited shipping option for a premium ($) charge noting product would be delivered next day on Saturday. Premium shipping prepaid. Confirmation of order received via email noting the same. However, subsequent order shipment confirmation received noting an estimated delivery date of Tuesday --- 3 days later than the originally estimated (and paid for) date. To make things more frustrating, there is no contact phone number or email address included on any of the email confirmations received which would otherwise allow me (the consumer) to contact them with a customer service inquiry. Carparts.com effectively took my money for the overnight shipping and failed to deliver. Unless carparts.com reads this and refunds me the shipping differential, I will NOT be using carparts.com again. "
"Paid for next day delivery and it never showed up and everytime I contact them its "in transit on FedEx truck". Contact FedEx and no package was ever dropped off only a label made. So carparts.com where is my package and still everyday I question them and its either a warehouse issue or FedEx has it in transit. So I'm not sure they care about customers just scamming people. "
"I Did a Google search for a driver's side taillight and up pops carparts.com!
I had a deer run into the side of my truck as I was driving to work one morning. It hit me in the back door. I have scratches & dents all the way back to where it hit my taillight. My daughter later found the taillight, cracked with a couple pieces out of it and loaded with deer fur. And wouldn't you know, my yearly inspections are due in July!!!
So, yes! Carparts.com had the right taillight for my 2004 F150 Heritage!
Shipping took a week vs the 2 days the website told me.
"
“Hi rebelgal,
We are thrilled to hear that you found the perfect taillight for your 2004 F150 Heritage on Carparts.com! Thank you for sharing your positive experience with us. We appreciate your support and look forward to assisting you with any future automotive needs.
Regards,
CarParts Team”
"Once you've located the parts you're looking for the rest was rather straight forward placing the merchandise needed."
“Hi,
Thank you for sharing your experience! We're delighted that you found our parts selection easy to navigate. Should you need any help in the future, please don't hesitate to contact us. Your feedback is greatly appreciated!
Kind regards,
Josely M.
Customer Advocate Team”
"Website is way faster than what it used to and still offers good products with nice details, although some products carry more details than others which is 1 of my only few gripes."
“Hi,
Thank you for your feedback! We're glad you've noticed the faster website speed and appreciate our product details. We're committed to ensuring a smooth experience for everyone. We'll take note of your comment about varying product details and aim for consistency across all items. If you have more suggestions or feedback, please don't hesitate to let us know. Your input is valuable to us!
Kind regards,
Josely M.
Customer Advocate Team”
"This is the second time in two weeks I ordered from you and the product is out of stock. I will never shop here again "
"I only received 1 out of my 2 packages. I only received my lower rear bumper but not my upper rear bumper. I would like to see if I can have it sent back out or get a refund "
“Hi Reviewer2440947557,
Thank you for your feedback. We are sorry to hear that you only received half of your order. Upon checking, the Bumper Cover - Rear, Upper was shipped separately as they were not available in the same warehouse. Based on the tracking information, the FedEx carrier is having a hard time locating your address. You may call them and provide additional details about your address so that they can deliver the part.
Regards,
CarParts Team”
"Very professional, will buy more parts!"
“We're thrilled to hear that you had a great experience with us! Thank you for your kind words and for choosing Carparts.com. We look forward to helping you with your future automotive part needs!”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer163334324,
I'm sorry to hear about the issue you're experiencing with the mirror you purchased. It sounds like a frustrating situation, and safety is definitely a top priority when it comes to your vehicle.
We sent you an email today and we are hoping for your respond.
CarParts Team”