"Very great customer service and customer friendly excellents."
"The part matched factory, fit my truck perfectly. "
"Great look and fit. Speedy delivery and will definitely order from them again"
“Hi KindLadybug-98565,
Thank you for taking your time to provide us an impressive rating. We are overjoyed to hear that you were satisfied with our part quality and delivery. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com”
"The parts came later than Fedex told me. They send me three times an arrival and delivery date and time.This was a mix-up of Fedex. not CarParts problem.
CarParts made good and was on top of this problem and it was not their fault.
The reimbursed part of my shipping cost. Thanks CarParts"
“Hi SmilingPossum-71345,
Thank you for taking your time to provide us a magnificent rating. We are grateful to hear that you were satisfied with the services we provided. I appreciate your thoughts, and for bringing things to our attention. You gave us the chance to resolve the issue right away. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com”
"It was better than I could have expected"
“Hi StormySquid-39541,
Thank you for taking your time to provide us an amazing rating. We are thrilled to hear that you were satisfied with our part quality. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com
”
"Parts were quality and they came really quick"
“Hi Randyshain,
Thank you for the awesome review! Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"This was the first time that I used carparts.com after doing several searches they were very competitive in their price and selection....Will definitely use them again if needed."
“Hi StormyDragonfly-66334,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Ordered an air intake hose for a 2006 Acura TSX. Added quicker shipping, got delayed, called got my money back for the shipping so good on them for that. However, part was not a fit. I imagine it was for a comparable accord. A lot of parts interchange between the vehicle but not this obviously. Was about 2 inches too short and 1/4 inch to small of diameter. So carparts.com was incorrect."
“Good day,
Thank you for working with us to resolve the situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. If you have time, please feel free to let us and everyone know about your most recent experience with us. Thank you again for your feedback!
Regards,
Patrice
Customer advocate team”
"Fast shipping, recieved in great shape."
“Hi louisstarr,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Thank you,
Philip
Customer Advocate Team
”
"Same as title. Great product delivered fast and free.
"
“Hi bryanwinton,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Philip
Customer Advocate Team
”
"Still waiting on someone to answer my email. My package was so heavy that it broke a bracket. Was not package correctly. I really need it replaced.
Don't order anything plastic. Everything else is almost always good. "
“Hi Hazel,
Thank you for leaving your review. I'm sorry to hear that you received damaged items.
We have sent you a separate email to get more details about the package you received. We would really appreciate it if you could get back to us as soon as you can.
All the best,
Jason S.
Customer Advocate Team”
"Always quick and easy experience."
“Hi SmilingSnail-586,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
Regards,
Jason S.
Customer Advocate
TeamCarParts.com”
"very quick shipping, exactly as I ordered carefully packed to prevent damage. great service great prices will def bookmark this site. very satisfied with their performance"
“Hi petekeeney,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
Regards,
Jason S.
Customer Advocate
TeamCarParts.com”
"I would have gave it a 5 but they take a little long with getting the package to you but I understand that they are trying their best with the shipping and all of that. "
"I received a part that didn’t fit and the return was fast and getting the right part was easy and quick!"
“Hi TastyHorse-51442,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
Regards,
Jason S.
Customer Advocate
TeamCarParts.com”
"I ordered a part for my vehicle n in 5 days I got the part n very satisfied.."
“Hi ElatedHawk-75780,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Jason S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi OpenSwan-94643,
Thank you for taking your time to provide us an awesome rating. We are happy to hear that you were satisfied with our quality part. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com”