"Very great customer service and customer friendly excellents."
"I ordered a bumper from the website. There was one left in stock, but after I ordered I received a message that it was out of stock. I then ordered another bumper that was in stock with only one left. I received the exact same message saying that the bumper was out of stock. The website should say that the bumper is out of stock to avoid confusion."
"Carparts customer service is great! "
“Hi MistyWoodchuck-92660,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our delivery and part quality. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Quick and cheap right to my door"
“Good day!
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Jason S.
Customer Advocate team”
"Great experience, great price."
“Good day!
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Jason S.
Customer Advocate team”
"Part doesn't fit exactly like it should. "
“Hi OpenReindeer-13460
We thank you for your review. Per our catalog, part #: REPL100134 is guaranteed to fit 2007 Lexus IS250 All Submodels, All Engines. Rest assured that we will definitely relay your feedback to our Supplier/ Manufacturer so they can investigate further and improve where it's needed.
We sent you an email regarding this concern. Please feel free to contact us or reply back to our email at your earliest convenience.
We appreciate the opportunity to better serve you, and we look forward for your response.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
”
"Just plain rude and just ****"
“Hi Jacob,
Thank you for leaving your review. We have sent you a separate email to provide more information about the delivery as well as compensation for the misunderstanding. Please check the email at your earliest convenience.
All the best,
Jason S.
Customer Advocate Team
CarParts.com”
"Good product I will definitely buy again "
“Good day!
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Jason S.
Customer Advocate team”
"Great experience. Great parts"
“Good day!
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Patrice
Customer advocate team”
"I can't get the return slips or whatever to return and unopened unused part back. "
"Part fits good. No issues. Highly recommend "
"The parts are good so far
The shipping was unsatisfactory due to notifications were not accurate.
Shipping first said i had a delivery date the moved it approx 3 to 5 days later then I received package 2 days after the original date"
"No problem with carparts.com"
"you guys have a filter in vehicle to make sure it fits your vehicle specifically on your website I did exactly that and still got the wrong part "
"Great customer service, the guys were very friendly and they came on time. Excellent "
"ORDERED 1ST REPLACEMENT HEADLIGHTS FOR GMC YUKON-ENDED UP RETURNING ONE BECAUSE LEAKED 1ST CARWASH..ORDEDED HEADIGHTS FOR A 03 SANTA FE--RECEIVED AND SHIPPED ALL BACK CAUSE PLUGS FOR HOOKUP WERENT RIGHT AT ALL AND WERENT AS PICTUREED EVEN IN YOUR BACKSIDE PHOTO FOR THAT YEAR & APP.IN BOTH CASES WAITED FOR RETURN AUTHORIZATION AND ABOUT 3 DAYS FOR REFUNDS..THUS BOTH CASES IF I WERE A GARAGE WORKING /LOST LABOR TIME ETC.PRIOR THIS HAVE HAD NO PROBLEMS WITH ORDERS OR PRODUCTS--BUT AS OF PAST 3 MONTHS ORDEALS NOT IMPRESSED"
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Mishael,
Thank you for sharing this review about the inventory of the Bumper Cover.
We apologize if this has caused you any inconvenience. Based on our records, the Bumper Cover is not available during the time you placed the order. As of this date, the part is still not available, and our website already noted that the part is out of stock.
You may also opt to place a new order once we have the part available. Please let us know if you want to place an order over the phone so we can arrange a callback to our Parts Team.
Thank you.
Shebet C.
Customer Advocate Team”