"Very great customer service and customer friendly excellents."
"Order the bumper on Sunday I read arrived on Thursday un damaged and ship quick "
"Ordered tailgate but it was delivered with a dinged corner. They took care of me immediately "
“Hi ProudSailfish-1558,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Ordered one part received something completely different. The part I ordered was nearly 480 dollars the part they sent me was about a 10 dollar part. Told them the situation, so they sent me the same wrong part again. Horrible experience."
“Hi Timothy,
We always strive to provide good customer experience and we regret that we missed the mark. Rest assured that we will review the things you mentioned and we will address it with our Supplier/ Manufacturer accordingly.
Before we proceed with the next steps in resolving this issue, we'd appreciate it if you could provide additional information for us to determine what happened. Please feel free to reply to the email that we've sent you at your earliest convenience.
We apologize again for the inconvenience, and appreciate the opportunity to better serve you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"I had multiple questions and they were able to help out with all of them. Will order again in the future"
“Hi ZanyDolphin-4973 ,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I didn’t get the right part "
"Great selection, fast shipping and good customer service. Watch for coupons!"
“Hi mark79ga ,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Received item quickly. Perfect fit."
“Hi ElegantHawk-41515 ,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Better prices than my local car shops"
“Hi SuperLeopard-83319 ,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"The right parts, easy to order and fast delivery"
“Hi FamousArmadillo-57940 ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Quick delivery easy installation great quality"
“Hi ExuberantQuail-15849,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Great website for searches; found hood struts for a 2008 Lexus LS460. They were reasonably priced, delivered as and when promised, fit like a glove."
“Hi philipdriley,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Jason S.
Customer Advocate Team
CarParts.com”
"I had to adapt the part to work, but manufacturer error. Service was quick and easy like a girl I once knew. I had ordered the same part before but each time a replacement was sent to me the same problem occurred. The problem was that the wiper blades would not shut off. I decided to try it again and when I received the part, I used a test light and determined that one wire stayed hot constantly, so I disconnected that wire and the wiper blades went off. Everything now works properly."
“Hi Glen,
Thank you for sharing your review. Our record shows that the part is listed to fit and work for a 1973 Mercedes Benz 450SL Base model with specific notes that the part is for models From Chassis no. 028293 [California], From Chassis no. 028300 [Federal].
Rest assured, we will relay your feedback to our supplier so they can investigate further and improve where it's needed.
Thank you.
Rome G.
Customer Advocate Team. ”
"Great experience! Everything went as expected from ease of ordering, timely delivery to installation."
“Hi MagnificentMoose-34922 ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I will order again from car parts they stand behind there parts"
“Hi BlueCamel-52312 ,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"No problem,I did it myself "
“Hi TiredJellyfish-34409 ,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi ComfortableCaribou-91628,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”