"Very great customer service and customer friendly excellents."
"Easy to order, good prices, fast shipping "
"Everytime I tried to order parts for my truck they show me stuff that says This Part Won't Fit My Truck"
“Hi SillyMockingbird-7486,
Thank you for your review. We have sent you an email regarding your concern and wish to assist you further.
We will be waiting for your response.
Anthony C.
Customer Advocate”
"Not satisfied still have not received part "
“Hi Francisco,
Thank you for sharing this review about the delivery of the A/C Discharge and Liquid Line.
We apologize if this has caused you any inconvenience. Based on our records, the replacement order has an estimated delivery on the 20th of June. I understand that you needed the part as soon as possible, however, we are experiencing delayed shipments with the courier due to high demand.
For this, you may use this one-time discount code on your future orders with CarParts.com.
Thank you.
Shebet C.
Customer Advocate Team”
"The company honor their products. I had no problem on returning."
“Hi MysteriousMoose-81633,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Philip
Customer Advocate Team”
"Fast shipping, but when filigreed fed x driver dropped it shattering it I notified you guys and explained what happened and 3 days later a new window was on my porch, you have a customer for life, thanks"
“Hi jessebrown-15543,
Thank you for your feedback! We appreciate the time you spent and providing your feedback about how you received the part. Rest assured that we will relay this matter to our courier for us to improve and be more careful when delivering packages to our customers. Thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team ”
"The part I ordered was a perfect fit for my 2009 Subaru (rh sideview mirror), however the delivery company dropped it off at the wrong address, your service dept. helped best they could to rectify the situation and we're very pleasant to talk with and I didn't have to listen to a 1/2 dozen prompt's. I would do more business directly with CarParts just because of your well executed service dept. Very Polite!"
“Hi billfelgenhauer,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Thank you,
Philip
Customer Advocate Team
”
"Another pleasant experience. Very competent and knowledgeable phone representative. "
“Hi rodrig46rm,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"When I ordered those parts, I knew I would be overdrawn by 35.00. You all locked up 75.00 +from my account But then you released the 75.00 + Then on the first of the month you all drew from my account 3 different amounts in doing so my bank charged me 35.00 per draw which cost me 105.00. needless to say, I'm not happy I keep hoping that I will have a pleasant exp, but no luck. What I would love to see, but whether you would do it, but you should pay 52.50 which you should be held accountable for my charges in full. Why not break the charges into 10 charges, then I could pay 350.00. The shipment must have come from the moon my first order was pretty messed up also. Well, that's 2 strikes already so they will do the wrong thing and not do what is right. Just put the money back into my account! PLEASE. And try to please get my shopping exp a good one!
"
“Hi MR UNHAPPY!,
Thank you for working with us to resolve the difficult situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation.
Thank you,
Philip
Customer Advocate Team
”
"Very good your work as well as the parts
I recommend 100 o/o"
“Hi amaury-40723,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"Still waiting for the correct part.
I'm on the 4th try.
Customer service has been great trying to get this issue resolved, but no luck yet, I was told I will have the correct part today, guess we will see.
UPDATE : Finally received the right part on the 4th try.
I guess they worked hard to get it right but what a pain to get it right, twice I had to call and wait over an hour on the phone to talk to someone.
on the 4th call about the mirror I had to tell the little smartass I needed to talk to a supervisor after he said I did not know what I was talking about. I'm a retired Air Force crew chief with over 30 years working on aircraft and now I oversee aircraft mods for the Air Force, I think I know how to trouble shoot a simple side mirror motor and can tell when it is the wrong part.
They finally got it right after I had to send them a email with detailed info and pics. Bottom line is it took me over a month and over 3hrs on the phone to get the right part, not sure if I will use them again."
“
Hi James,
Thank you for your review. We appreciate you picking up the call and allowing us to addressed your concern.
We're glad to know that you already received the replacement part and it worked. Your feedback is appreciated because this will help us better improve the quality of our product and services. We have sent you an email. We hope you give us another chance and still consider us on your future car part needs.
Should you have other concerns,feel free to reply to the email we have sent.
Regards,
Rose R.
Customer Advocate Team”
"This was my 2nd.purchase from CarParts.com with the 1st.being window seals and sweeps. The Mfg. for both came from Precision Parts and as far as price, quality and installation next to none. Excellent workmanship, fast shipping and would purchase again. I would highly recommend."
“Hi stellablu,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Everything was exactly like the photos and also arrived right on time."
“Hi ZealousMouse-68231,
Thank you for sharing a review. It is wonderful to hear that your package was delivered on time and you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Rose R.
Customer Advocate Team”
"No material around assy to keep it centered in box for protection from bouncing all over. Had impact damage on reservoir concentrated around bottom at front of reservoir. Also had roll retaining pin damaged on front of reservoir bent over at 35° angle and damage at eyelet of white plastic reservoir at same location because of bent pin."
“Hi David,
Thank you for letting us assist you regarding the part you ordered from us. We are gratified to hear that you were satisfied with our assistance. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
”
"Great product easy to install and worked great. "
“Hi GlamorousGoat-79263,
Thank you for taking your time to provide us a splendid rating. We are delighted to hear that you were satisfied with our part part quality. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
You may reply to this email. We will try our best and work quickly to address your concern as soon as possible.
Thank you.
Sherryl P.
Customer Advocate Team”
"Parts are in excellent condition "
“Hi WittyDeer-55340,
Thank you for taking your time to provide us an wonderful rating. We are glad to hear that you were satisfied with our part quality and the services we provided. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi AliciaDC2,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our delivery and part quality. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”