"Very great customer service and customer friendly excellents."
"Bought a drive shaft from them and FedEx destroyed it through their delivery process. Called and got a replacement that day shipped out. They double boxed it and used packing materials to make sure this one wouldn't be damaged. The first box was damaged with a hole in it but the box inside was undamaged. "
"will buy again service was great "
“Good day! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Patrice
Customer advocate team”
"Fast shipping, good price, easy to order and a good product. My only issue were that exterior packaging to protect the parts was absent, one box was pretty beat up, I had some small cosmetic damage. also tracking was odd, and they were shipped separate and arrived on different days with 2 different carriers, I have never seen anything like that before. It was confusing."
“Hi RickAllen,
Thank you for sharing a feedback. Multi-item orders and set parts are sometimes shipped in multiple packages. We ship from the warehouse closest to you, where an item is in stock to ensure timely delivery of your product. Nevertheless, we will relay your feedback to our shipping department so we can check how we can improve our quality of packaging and shipping services.
We sent you an email. Feel free to reply for further assistance.
Thanks,
Rose R.
Customer Advocate Team
”
"they were able to help me right away after I order the wrong color
"
“Hi ImportantDolphin-57375,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Parts were shipped in multiple packages. First package was a box which was okay. Second package was a bubble envelope with a hole in it luckily the parts didn’t fall out. Still waiting on the third package. Tie rod end had a hole in the boot."
“Hi CloudyWhale-95042
Thank you for your feedback. Multi-item orders and set parts are sometimes shipped in multiple packages. We ship from the warehouse closest to you, where an item is in stock to ensure timely delivery of your product. Nevertheless, we will relay your feedback to our shipping department so we can check how we can improve our shipping services.
We sent you an private message. Please feel free to contact us or reply back to our message for further assistance.
Thanks,
Rose R.
Customer Advocate Team”
"Quality products with quick delivery. Only down side is the high amount for shipping but overall I'm very satisfied with the products "
“Hi Armando,
We thank you for your feedback. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers.
Delivery or shipping fee will vary depending on the size of the package and the delivery location. But we hear you, and we will make sure to relay your feedback so it can be considered when we revisit our policies.
We appreciate the opportunity to better serve you. If you have any questions, concerns or if you need further assistance, please feel free to reply to the email that we sent you, and we'd be glad to assist.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"process was easy and fast"
“Hi LivelyPorcupine,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Thank you.
Rome G.
Customer Advocate Team.”
"Good service and products "
“Hi ShyIguanna,
Hearing that you were provided with a good service with us is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Thank you.
Rome G.
Customer Advocate Team. ”
"All parts were good and fitting thanks "
“Hi PoisedBat,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Rome G.
Customer Advocate Team.
”
"absolutely A OK would recommend to anyone
"
“Hi FoolishSquirrel-56206,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Thank you.
Rome G.
Customer Advocate Team.”
"Quality Parts, Easy to Navigate menu. Great description of part for proper fit. Delivery time was very Satisfactory. Highly Recommended "
“Hi ObedientCricket-29725 ,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you.
Rome G.
Customer Advocate Team. ”
" I count on information provided on the web site to order parts that will fit my car, If I order a part for a 2015 Chevy suburban it should fit correctly! Nothing is more frustrating than tearing down a driveshaft in your driveway on your back to find out the part you said would/should fit DOESNT! your chat help was no help all they said is “it should,and it’s suppose to”! I certainly have to find another parts house that knows what there doing. "
“Hi Donald,
We thank you for your review. Per our catalog, this part #: MO934 is advertised as 934 U Joint - Universal Fit. Universal parts fit most applications, but it may require slight modification to fit a certain vehicles year, make, model and sub-model. Nevertheless, we will definitely relay your feedback to our Supplier/ Manufacturer so they can check and investigate further, as well as improve where it's needed.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work on and improve on.
Based on our records, a return authorization has been set up for the U Joint. A separate email with the return instructions and return shipping label was sent to you. In case you don’t see these emails, please check your Junk/Spam folder.
We appreciate the opportunity to better serve you. If you have any other concerns or need further assistance, please feel free to reply to our email at your earliest convenience.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"I love the products that I purchased from carparts.com. I thoroughly enjoyed the process from purchase to delivery! I will definitely be using their services again in the future."
“Hi unreeharrell,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team. ”
"Very easy to use and the prices are right... If you ask a question they are very quick to respond. "
“Hi,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts feel great achievement knowing that we helped another customer put their vehicle back on the road.
Thank you for this feedback!
Shebet C.
Customer Advocate Team”
"Price of parts is a big plus but the shipping leaves something to be desired. Seven days waiting for a part to be delivered from VA to WV is absurd. And little to no info on tracking is common with FedEx witch is the carrier I have found to be used. "
“Hi Mike,
Thank you for sharing this review about the delivery of your order.
We apologize if this has caused you any inconvenience. Based on our records, the package arrived in a FedEx location on the 2nd of June. We have forwarded this concern to our Shipping Team to verify if the package was picked by the courier from the time the label was created.
For this, we have provided you a one-time discount code that you can use on your future order with us.
For assistance, please do not hesitate to email us for further assistance.
Thank you.
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi cyp200la,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We will be sure to forward this review to our partner couriers to avoid this from happening again. We are continuously looking for opportunities, so your feedback is highly appreciated. We look forward to working with you again in the future.
Thank you,
Philip
Customer Advocate Team”