"Very great customer service and customer friendly excellents."
"Terrific product, outstanding price service excellent "
"Arrived on time and the right part."
“Hi AdventurousDinosaur-74513,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Price and delivery were great"
“Hi AdventurousStingray-69104,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Ordered three parts all three came as described, very well packed. They came on or before the delivery date. I will surely order again"
“Hi CleverBird-78357,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Exact part I needed! Took 2 hours to replace. Everything works great"
“Hi VastTortoise-77960,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"No problems at all. Ordered a radiator and it came quickly."
“Hi LuckySparrow-88216,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Perfect transaction fit the car perfect"
“Hi CarefulWombat-78120,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Parts came as expected and delivered on time"
“Hi SillyFinch-67351,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Carparts shipped on time and as expected, but FedEx screwed up the shipment and sent the package across country. Still waiting....."
“Hi Scott Bonner,
Thank you for sharing a review about the delivery of your order. We apologize for the inconvenience this had caused you, we do not intend this incident to happen or to cause any delay in your repair.
Upon checking, your order was shipped thru FedEx SmartPost. The package should be delivered by June 9,2022.
We have sent you an email with the tracking details.
If you need further assistance, please feel free to reply to our email or contact us.
Thanks,
Rose R.
Customer Advocate Team”
"Brake pads delayed on shipping for two days but was notified daily."
“Hi Ronald,
Thank you for taking the time to share your feedback about the delivery of your recent order. We sincerely apologize for the delay and inconvenience. Rest assured that we will relay your feedback to our Shipping Team so they can investigate further and improve our service better. We will also coordinate with our carriers to ensure timely delivery of parts ordered.
We appreciate the opportunity to better serve you. If you have any other concerns or need further assistance, please feel free to reply to our email at your earliest convenience.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
”
"Had some difficulty finding parts for older GMC Yukon.
Company came through with the correct part at a fair price.
Shipping appears to be a bit expensive.
Would use the service again when needed.
"
“Hi GloriousFox-87764,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Easy, fast and convenient "
“Hi FriendlyMouse-9871,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Took a very long time to receive refund "
“Hi Autumn,
Thank you for sharing this review about your refund.
As what we have discussed over the phone, the refund is normally processed once the warehouse receives the returned part. As agreed, your refund will be processed within 24-48 business hours and posting will depends on your bank.
For assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team”
"No problem ordering or receiving, on time and good updates!!"
“Hi SplendidGoat-44883,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"part was correct and came in very fast "
“Hi BetterPorcupine-1423,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi ProudCricket-11208,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”