"Made a purchase on 7-31-21. I received an email on 8-5-21 saying my order had shipped, with a tracking number. I called customer on 8-9-21 because the tracking number was not showing any movement history. I was told my purchase was shipping from a store location and the store most likely has just not dropped the shipment off. I then called customer service on 8-11-21 because the tracking number still was showing no movement. I was told the exact same thing, I then asked to speak to a manager. The manager I spoke to was very rude and was not willing to help any way. I asked that my order be canceled and provided a refund. The manager then became even ruder and said she call the store and it would be dropped off tonight on 8-11-21. As of right now as I type this on 8-12-21 there still is no movement on the tracking number and customer service continues not to help. I would not recommend to make any kind of purchase from this company as their customer service is not helpful and their managers are loud, screaming, and very rude."

"I wish i had seen this page before ordering from them. I placed an order online on 4/12, then received an email telling me i had a problem with the booking on my card. Which was not true because the money came out minutes after i placed the order. I wrote them an email questioning their email. No response. I sent an email 4/20 to find out what is going on with my order. No response. I called 4/22 and the csr tells me they don't have the boots i ordered so she's canceling my order. 5 business days before i get my $138 back. The csr, jordan, did not care at all that I've been out my money all this time, that i received no response to any of my emails to customer service, or that no one checked on my order all this time to process it. "

"I placed an order for a 180$ pair of boots. They sent me the completely wrong size, but said they would send me the correct size. I used the label they sent me and returned the wrong ones. The package never made it, and UPS couldn't track it. Cavenders then refused to send the correct pair, refund me, or even do store credit. So they robbed me of almost 200 dollars because UPS lost the return package."

"I had never heard of Cavender's and really should have read the reviews before placing my order. They ****! I purchased 2 Ariat Jackets from them because they had a great "sale" price. I received my confirmation email and waited for my items. The next day they sent me an e-mail informing me of an order cancellation for one of the jackets because it was not available in that color. The following day they sent me another email advising me of another order cancellation because that color wasn't available either. Bottom line... they simply didn't want to sell me the jackets at that price. And even though Ariat can't get any more of these jackets I bet in a few weeks Cavender's will miraculously have their inventory restocked at a higher price! "

"I ordered a pair of jeans and did not receive them. Their CS Team still to date does not care that they were not received. It has been weeks and they are still trying to find out with the carrier where they are. In the meantime, there is a charge on my credit card and Cavenders is not willing to do anything about it. First time purchasing from them. Never again. Poor customer service with no follow through or care for the customer. "

"Rude employee shaped new hat at Fort Worth Texas location sw loop 820 he dented the hat I was purchasing and got an attitude when asked him to fix it . He kept having smart things to say I may never shop at cavanders again definitely not that location! "

"Buyers beware. Cavender’s will show you a sale price on an item and when you place it in your cart they will up the price to the original retail price. Customer service is terrible and they will not respond to emails about their issues. I bought my boots online from another company and saved money. Wanted to support a local company but they obviously do not want to be supported"

"First time to order boots from Cavender's. Paid full price for NEW boots, received NASTY worn, returned boots that stated they were the display item. They had cuts on them and something spilled inside one boot. Called CS they were ok, they took care of the return. I called back today, and they stated exactly they could NOT guarantee i would get a new pair. SAY WHAT?!%$E@%$#@% I went through every scenario of WHY i would not be getting a NEW pair because i am paying for a NEW pair. The stuck to their statement. They did state they would have their manager look to make sure before they shipped out a new pair to me. WE will see. They better send me a new pair. Good thing i DID NOT pay with a CC, i had a gift card from Christmas. I keep hearing about them double charging and not returning money appropriately. PEOPLE this sounds like Cavenders is running a scam and they are kiting money off of innocent people. I would boycott them at all cost. I am looking for a new place to buy boots and clothing. How does a company who advertises they sell new items get away with charging people full price and not sending a new item. This needs to STOP ILLEGAL"

"Tristan at the pearl location in Mississippi helped me find the perfect pair of boots for a first time shopper. He was very respectful and knowledgeable! "

"Cavender's took over $1,000 from me and had no intention of giving it all back until I spent HOURS on the phone to find just the right person who would help me. The service I received from Cavender's was so bad, I had trouble explaining all of it to my girlfriend. Almost every interaction with Cavender's staff, detailed below, was met with rudeness or plain apathy. I've spent thousands of dollars with this company and they just ensured I would never spend another dime with them.

I purchased a pair of boots with $450 in gift cards and $71.99 on my Visa card on 12/27/19. The boots arrived damaged - disappointing, but it happens. So I sent the boots back and on 1/15/20, Cavender's shipped out a replacement pair... only they charged me $521.99 for them (so at this point I've paid $1,043.98 for these boots. I just didn't know it because I didn't check my statement until 1/29/20).

I get the replacement pair of boots on 1/20/20 and discovered that they shipped the wrong size. I suspected that they shipped an incorrect size because they were out of the size I ordered. I called in to double check that they actually had the size I wanted. After being placed on hold and being hung up on twice, they assured me that they had my size in stock. The person on the phone told me they would ship out the correct size as soon as they received notification that my return had been shipped back. I doubted that last part and it turns out I was right to do so.

The second return arrived at Cavender's on 1/24/20. I eagerly awaited news that my replacement order would be shipped... and waited... and waited some more. On 1/29/20 I received an email that said I was being shipped a gift card. Um, what happened to my boots? No phone call? No email? No nothing to explain why I was being shipped a gift card. I was left to assume they didn't actually have my size, so they thought a gift card would be an acceptable replacement.

I called customer service on 1/29/20 to find out why I received an email that I was getting a gift card. I was told that it was a mistake and I wasn't actually receiving a gift card (which is weird, because UPS just notified me it was delivered as I type this review). The girl said that their system automatically sends out this notice when they are correcting a DOUBLE CHARGE. At this point, I'm frustrated with the whole ordeal and lack of communication and ask to have all of the money refunded to me. The girl apologizes and says that she will refund all of it to my Visa.

It's at this point I decide that it'd be a good time to look at my credit card statement. Sure enough, I had been charged multiple times for these boots. I had a single refund on my card for $71.99... I was still missing $971.99 (including the value of the gift cards). I figured I should call back in to see just how much of a "full refund" I was getting.

After being placed on hold and being hung up on two more times, I was told I was getting a refund of $450. Ok, great - where is the remaining $521.99? I fought 3 different people on the phone for HOURS who told me I wasn't owed anything else. The hell I wasn't! One person told me they refunded me on 1/11/20. Nope, you didn't. And then another person told me that the charge of $521.99 on 1/15/20 was a "pending authorization" and that I needed to take it up with my bank since it didn't fall off. First of all, a "pending" charge from 1/15/20 would have certainly fallen off by 1/29/20. Second of all, I used to work in a call center; telling a customer to take it up with the bank is exactly what you tell someone just to get them off the phone. But I humored her and called my bank anyway... they told me exactly what I already knew - that it was an actual charge. Nothing about it was pending. The bank advised me to dispute the charge.

I'm not sure why, but I called Cavender's back. This time I got a new person, Michelle, who actually knows how to not hang up on someone when you're put on hold. I told Michelle the whole ordeal and mentioned that I disputed the charges with my bank. She, nor I, really understood why I was telling her this... but it was done so long as I was still getting that $450 refund promised earlier.

In an unexpected twist, about 30 minutes later, Michelle calls me back looking to get some more information. She went to check some things and apparently was able to untangle the web, because she said she was going to issue a refund for $521.99! I confirmed that this was in addition to the $450 refund promised earlier and she said it was.

So Cavender's: you've got one person on your staff that knows how to read your system and/or is willing to go the extra step to solve a problem. Unfortunately, the efforts of a single person does not make up for the dozen terrible interactions I had with other employees. "

"I ordered my father a vest, the website said they had his size in stock. The money was taken out of my account just for them to send me an email 10 DAYS later saying the size I ordered was out of stock and I would get a refund 72 hours later. It has been 74 hours and still no refund and I can’t get ahold of a person to confront about the situation. Steer clear of this **** hole. "

"If I could give negative stars for customer service it would be -5.
Ordered a pair of boots on line and was overcharged. I sent a note to customers service the next day and got not response. I called and they didn't believe me!! Luckily I took a screenshot of the sale price on my phone. Even with that they still didn't believe me!! I had to send screen shot of the time stamp. After I presented the evidence I received no apology.
So sad. I go out of my way to go to the store in St. Louis when I'm visiting family... no more.
"

"Absolutely terrible customer experience. After paying extra for express shipping, my order still hasn't shipped 5 days after it was placed. When I rang to inquire about the status of the order, they hadn't even STARTED processing it. The woman on customer service couldn't have cared less when I expressed dissatisfaction that the order had not yet shipped. There have been three business days since the order. I have the feeling that if I hadn't called to inquire about what the hell was happening it might have sat there until the next decade."

"Over the weekend I was at Cavenders in Rockwall, getting a Christmas gift for myself. I was there with my oldest and youngest son. As soon as I walk through the door my son who is 10 Months old puked... Mind you he is still an infant spit ups, puke happens especially when they have a runny nose. One of the cashiers gave me paper towels with a very disgusted look on her face with baby in tow. I CLEANED the mess up and she asked did you clean it all up ?? I said yes I did. I then asked if there was a trash can near by ?? One of the ladies look down and look all around her area, looks at my hand and says oh we have a trash can in the bathroom which was clear across the store, which was a load of crap!!!.
I completely understand if it was adult puke...... but this was a baby.... mind you I was respectful even when they completely were being rude and weren't the nicest. I just felt like the young girls that were working that day were not very considerate of the situation.. They acted like it was a inconvenience. I was completely embarrassed.
Hundreds of families, attend this store every year to get things they want and need. I feel like the workers not only need to be trained to check out customers and say the same line with every customer but....... know how to react in certain situations like theses.. "

"Palestine store. Lot's of reasons. Go to Tyler,"