"Problem was solved very quickly"

"Make this survey shorter - you may get more people to answer it."

"I was lied to from the agent that came to my house, the lady on the phone and the supervise that never called me back!"

"I do not remember getting info about changing the Therm amount. I do get rates from other companies that are better. I am on a fixed budget and have to watch my spending on my utilities."

"I thought one phone call was all I needed to do so I was surprised by being told I would be charged $50 for cancelling. Luckily I wrote down my confirmation number & was told that it was an error & I should not have received that notice."

"The representative was very helpful with my major issue/purpose in calling, but had some difficulty hearing her clearly at times, not sure if the problem was with your equipment, her voice, or my equipment."

"Representatives were knowledgeable and very patient with answering all my question. Good customer service"

"No comment. See above for further details."

"customer service rep was well knowledgable, kind, polite and courteous."

"Pleasant, quick, knowledgeable."

"Again, excellent service rep but poor website."

"Excellent. Was going to exchange service to a cheaper rate. They matched this rate and gave me a one time credit for both of my accounts! Wow!"

"Try to put as much information as possible in the contract as to what happens when a customer changes rate, etc."

"Pleased with your help due to my income.You gave me peace of mind with your help..very grateful."

"Very knowledgeable and kind"