"Erick Del cid was the supervisor I have been dealing with. He has been very helpful to me in getting my gift cards. He has very good customer service skills unlike another of your reps that actually hung up on me. Constellation could use more people like Erick on the phones1"

"I was misled by the door to door representative. The first call I made to Constellation I was finally able to get answers to my concerns. My second call was to cancel both electric and gas. So far, only received confirmation for electric. I’m going to call again (third time) to cancel gas."

"My experience has been great until this time. I would never have changed over to BGE if when I called about rates (twice) I would have been told about the new lower rate."

"My English writing is not good but the representive was a nice knowledgeable person it's good to talk to him again thanks"

"When u sta8 it was low rate after that very high"

"Moving backward with technology rather than forward! I had autopay set up with boa for some time, then, all of a sudden, you can’t do that anymore. I don’t write checks anymore so I had to put an appt on my calendar to call and pay. I have spent more time on the phone with constellation over the past year than with all my other utilities combined for at least the last three years. It is horrific!"

"It was very good to speak to someone that spoke clear English! And was helpful in resolving my issue."

"Im just starting with constillation, ask me one year later."

"I appreciated each customer service representative, as they seemed genuinely concerned with the reason that I was calling and emailing about."

"Not being able to assist me"

"I myself started off with a negative attitude. After that your rep was fine and professionally?"

"customer service is not broken so don't fix it"

"I am a brand new customer and so far, my experience has not been good. When I called on Feb 4 to order new service, I was told there was no available appointment for new gas service to be turned on before Thursday, February 13. I get home on Feb 6 and there was a note from Atlanta Gas Light on my door saying “sorry we missed you.” I had no prior notice they were coming. No phone call, nothing. Then when I called Constellation on Friday morning, Feb 7, I was told a representative could turn on new service on Monday morning, Feb 10, between 8:00 am and noon. The technician did not show up until 3:00 - did not call when he was on his way - and I ended up taking a full day off from work without pay, waiting on him. Very poor communication."

"My customer service experience was smooth and handled promptly. Thank you for a good experience. Lary Baumeister"

"1.I never received an email of my first invoice.2.I could not set up automatic pay when firs logged in, I was told I needed an invoice to set up automatic pay, not very user friendly. Now that I have paid my first bill, I hope I can get this resolved."