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Verified Constellation Shopper
Verified
5/5

2020-01-24

"When we signed up for your electric generation servies,you guaranteed that you would net meter and not charge us for the solar power generation that we produce from our 32 solar panels on the roof of our house. Your company lied to us.if you had been truthful our bill woul have been 90% or less than what you charged us.So we canceled our contract within the no penalty period and teturned to West Penn Power. They said that our experience with you in ignoring net metering for customers who geneate their own power is relatively common among alternative power generating companies. Thank you, but no thank you for your less than honest service to us."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"It was generally a pleasant experience."


Verified Constellation Shopper
Verified
2/5

2020-01-24

"Constellation can improved on the customer service lest time holding and being transferred to the correct person that represent your state."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"It was short and sweet. I really wanted to have Constellation as my provider."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"Your rep Octavia took her time to understand our rebate eligibility and assisted us in processing our rebate. She was great!"


Verified Constellation Shopper
Verified
5/5

2020-01-24

"The customer/client relationship was very good until my contract was to run end. As an unvalued customer I was offered usurous rates to extend the contract which I declined to accept a more competitive rate with a new company. Efforts by Constellation to keep me a customer, was not good."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"Customer service was very helpful in helping me with my problem."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"Muy buena RL operador fue muy amable"


Verified Constellation Shopper
Verified
5/5

2020-01-24

"hopefully issue has been resolved"


Verified Constellation Shopper
Verified
5/5

2020-01-24

"The phone call to cancel my service was fine however I then received a deceitful email telling me in bold print $50 early termination fee may be charged & expect your payment of $50. Please remit to....There was no cancelation fee. I feel this was a slimey, deceitful email designed to trick/scare innocent people into paying you $100 (gas $50 + electric $50) or stay with your service.This is shameful corporate behavior."


Verified Constellation Shopper
Verified
4/5

2020-01-24

"I thought I should have been contacted by Constellation that my autopay did not work for the December bill and not be charged a NSF charge. I had just set it up and it did not work."


Verified Constellation Shopper
Verified
1/5

2020-01-24

"Very frustrating. I have had Star Tex and Constellation for years and it has never been this frustrating and difficult to renew my contract."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"None. This was best call I've had on this topic (annual renewal) ever from any gas marketer."


Verified Constellation Shopper
Verified
5/5

2020-01-24

"I was happy the way we took care of the problem"


Verified Constellation Shopper
Verified
5/5

2020-01-24

"very good. I never had any problems, whatsoever"