"Price didn't prove to be a savings. Initial offer of a gift card was difficult to carry out, and I gave up without getting my payment. That was in 2016, I think."
"I contacted you 4 times, Joe was the only representative to be able to resolve my problem and he did everything he can to help."
"Nadine is a very good representative and has lots of patience and good communication skills. She was able to resolve my concerns with little or no effort. I'm very thankful that I was able to have her on the line. Kudos to her team. Thanks!!!!"
"The rep I spoke with was very pleasant and really seemed concerned when I expressed my issue. I appreciate the work she put it to resolve it swiftly."
"Stop lying to get customers to switch and you don't build up the end on your promise. I was told that the time I use the most electric it will be free never seen that yet."
"I was a little confused about when my end,"
"First, I want to add that no one ever told me that I needed to provide a copy of my final bill from previous company & a copy of my 1st bill from Constellation in order to receive my $150 gift card. I called inquiring about it & was told Constellation rewards team can’t access my account & bill because it’s a different dept. That’s weird, but ok. Anyway, I accessed your website, which isn’t user friendly & finally found the transaction history to view my bill. Problem is, it doesn’t show a PDF version, only the dollar amount & nothing to click on. I started a chat session & the info was emailed to me. She finally emailed the correct invoice after I explained 3 times that I needed the 1st bill. Poor communication, even in writing.The agent said your IT Dept not being aware of any issue accessing to PDF version from you website. But I’m letting you know there is. Please think about your customers and making your website easier to use....this is a copy of what I emailed customer care."
"typical business conversation"
"Will await resolution before responding."
"Both ladies that took my call did a fantastic job!!"
"Had no issues with Constellation until I was charged the early termination fee. When I contacted your company by email I received reply that my issue would be addressed within 3 business days. I heard nothing for weeks. Contacted Constellation again by email only to receive same reply and wait time. My work hours prevented me from calling during your business hours.I was only able to call during my vacation to resolve this issue. I felt I was being ignored during the email process and therefore have reservations on recommending or returning to Constellation."
"The automated response I had to get past to actually speak to a human was irritating and a waste of my time."
"You have a big problem with this survey, I connect with rep by chat and we figured out the rep when i signed up had my email entered wrong and the chat rep corrected it. the reason I contacted you was because the website could not find my account and i had to cs #. it was all due to the email on file and it was fixed please with the service. but you need a new survey form or do not send it out."
"I've been a customer of Constellation for years now and I am very pleased with their service. If i've ever had an issue they were always willing to work on it and correct it. If I had a hard time talking to a Customer Rep in another County I would ask for an American. They would always transfer me to someone I could easily understand. I appreciated that. Also, I've am on Budget billing and I am very pleased with their prices."
"Ditto, how do I paid early cancellation fee"