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5/5

2003-03-10

"Easy ordering experience. Web site was a no-brainer to navigate through. I ordered a Canon S200 digital Elph camera on a Friday, and it shipped on the following Tuesday. I'd recommend this site to anyone searching for a good deal."

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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
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5/5

2003-03-10

"Before I placed an order for Canon G3 DC in Dbuys, I had tried to purchase it from other company but I was told to order something else or the item was not available.
Yesterday I received a mail from Dbuys and asked me to call them to confirm the order. Just now I contacted them and Scott, the representative, helped me to confirm the shipping address and ask if I had any other requirements. Polite and coutrious.
I have not got my DC yet, but really impressed by their excellent service. And I would like to recommend this website.
"

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5/5

2003-03-10

"Shipment received before promised. Equipment packaged very well, no damage."

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-10

"Excellent Communication, provided Toll free number
to verify order and Free Shipping upgrade.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-10

"DBuys.com was one of the most easy to buy services with excellent customer support. I would recommend them to anyone who is interested in electronic/computer good available on their website. =)"

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5/5

2003-03-10

"Excellent service, Polite and coutrious, Sent conformation even on Sunday."

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-10

"Easiest purchase I have ever made. Order was actually processed before they told me it would be. Haven't received merchandise, but so far, I am impressed with their professional website, customer service, and overall shopping experience was Great!"

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5/5

2003-03-10

"Very efficient reply mail and contact. Best total price and package that I found when looking for a Minolta S404. The registration and purchasing process were very easy.

By the next moring I had three email confirming they had recieved the order and double checking asking me to contact them based on my email address.
"

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Overall product shipping and delivery process

5/5

2003-03-09

"a very smooth transaction. i would use Dbuys again for future purcases."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-06

"Ordered a Canon G3 Monday, 3/3. A Dbuy representative called to confirm shipping address and to see if I had any other requirements. I said no, he thank me. No hard sell of items I did not need or want. Canon G3 arrived Thursday, 3/6. Would I do business with Dbuy again? Simply Stated, YES, IN A HEART BEAT. Thanx Dbuy."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-06

"Great transaction. Not much for high pressure sales. Just made some suggestions. Great price and no hassle."

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Overall product shipping and delivery process

1/5

2003-03-04

"I purchased a Sony DV camcorder and accesories from dbuys.com and received a battery charger that had been previously opened and a camcorder that, at some point prior to being packaged and shipped to me, had suffered a serious blow for which dbuys.com used packing tape to put the box back together with. I found this interesting considering dbuys will not take back open products. So the rude folks at dbuys "customer service" were contacted and arrangements were made to have the products picked up and replaced. Fed Ex was sent out the next day to pick up the products in question and shortly thereafter we recieved a new charger in an unopened package. A week or so after the charger arrives, still no camcorder. Dealing with the "customer service department" is not a pleasant experience with dbuys, but they said the camcorder would be shipped the following Monday. By Friday, still no camcorder. Called back and was told again that the camcorder would be sent Monday. Guess what, thats right they did not ship the camcorder. Fortunately, I was purchasing this through my employer who uses purchase orders. Since we had not received the product, we had not paid for the product. Not until the billing department contacted us asking for payment did we finally receive satisfaction. When asked why we had not payed for the products we ordered, we told them we had not recieved the products. The billing department was shocked to hear this and was able to do what we were unable to do for close to a month. The next day after speaking with the billing department the camcorder arrived. I selected dbuys.com based on the relatively good rating found on this site and I was very disappointed by the service that this company provides. If you have the option, go with someone else and if not, hope that you never have to deal with their lousy "customer service". "

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-03

"I ordered the Canon PowerShot S45 and received it without a problem. My only complaint is that they did not sent me a confirmation email once my item had actually shipped, AND they billed my credit card BEFORE the item had shipped."

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5/5

2003-02-28

"I ordered a Sony DCR-VX200 with a Mack 4 years warranty. I was told by my "account manager" Douglas that my order had been processed and that the items with ship out that night "most likely". Well, this afternoon I recived an e-mail from the billing department saying my credit card charge was coming up "declined".

Needless to say, I'm quite anooyed by this. I don't know why my card isn't working, but the sales rep Douglas told me it had gone through and that the order would likely ship out that night.

Basically, I like the prices and I thought I liked the service, but apperently at least one of their employees has a hard time telling the truth.
"

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Pricing of products and services
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Is committed to quality products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
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Overall product shipping and delivery process
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Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-26

"I purchased an Olympus C-5050 from DBUYS.com and was pleased with the service. No high pressure to buy additional products. Ordered online and received my canera in 5 business days as promised.
This is definitely the best Brooklyn photo shop on the web. Belinda lives up to her reputation as a Good Customer service rep. Will buy from these folks again. The camera takes fantastic pictures and for the price thay sold it for is great. $608
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability