"After placing my order on 5/7/08 I have yet to receive my refilled or replaced battery. After two weeks I did call to check on my order and was told there was a delay due to repair elements having not arrived from China. I was satisfied with the response but still after five more weeks have not received my battery. I have repeatedly called for an update only to receive an automated messages informing me that "all representatives are busy" and instructing me to leave a message including my phone number and my call would be returned. After two messagea and two weeks one has called me back. Email to them is responded to with a form email that instructs me to refer to the website which will answer most questions. It does not answer mine. Where is my battery? I will soon attempt to seek a refund and hopefully my old battery. "

"On June 1st I sent Battery Refill Dot Com the sum of 129 dollars to refill an Anton Bauer Digital Trimpac 14 battery which is used in a ten thousand dollar Hi Definition camcorder.
I'm a professional videographer and rely on these batteries to get the job done with no hassles.
The website advised me that the average turnaround on these batteries is a one to two week ballpark.

Well, it's been over a month.
They have my 129 dollars, they have my battery, and I cannot get either a return email or a return phone call from the tech support staff.
All I get is a smarmy auto reply email telling me that I should call Tech Support (ALWAYS busy) or check the FAQ.

Today, after contacting the sales manager I was told that they are "extremely busy" and "very sorry". It took me three hours to track down a live person at this company.

Let me make it clear that I am a reasonable person. I can gladly wait for ANOTHER month if I just get some communication from these guys.
I DO HAVE another two batteries that I can work with!

But if I don't get a return phone call or an email, what in hell am I supposed to think?
Like most people I start to think the worst.
Batteryrefill.com has a history with laptop owners and now they're dealing with media people.
They should seriously think about improving their communications or expect to see a news crew at their door. I've now been told that they will ship the battery on Wednesday July 30th.
I will update this review when I get the battery.
UPDATE:
It is now Friday and I have received nothing in the way of a notification that the battery has been shipped and my attempts to contact someone have failed once again.
I will continue to update in the coming weeks."

"Ordered a laptop battery refill for my ASUS W3 battery. Here's the timeline detailing how I still don't have my battery:

5/30/08 - Placed purchase, cc charged
6/3/08 - Received email stating that they received my battery
6/13/08 - Received email asking for delay of 2-3 weeks to clear out orders. Said that they didn't have cells to refill my battery and that they couldn't buy more cells because the price of the American dollar was depreciating.
6/17/08 - Requested that they refund me and charge me only when my battery ships out. Got the refund on my credit card next day.

Since then, I have called them to inquire about my battery about 2-3 times. Every time they tell me that there's a battery cell shortage and they haven't done my refill yet. They offered a refund, but that's useless as they cracked my battery open already, essentially meaning I'll end up with a battery damaged more than when I had sent it in. I've decided to just opt for the battery to be refilled whenever they get the cells in, which could quite possibly be in a couple more months.

My problem with them is that I feel like they're giving me the runaround. They claim they don't have cells, yet their website is still accepting orders for battery refills. They shouldn't be accepting orders at all if they don't have cells and can't even fulfill my order from nearly 2 months ago. Overall, it feels like a very unprofessional way of doing business.

Buyer beware. Just be ready to not have your battery for a good while and feel like they're feeding you excuses whenever you call customer service. You might want to look into just buying a new battery, as I don't know whether or not the $40 savings is worth months of not having a battery."

"I was looking for a replacement battery for my Gateway tablet computer. Batteryrefill has battery exchange for my tablet model. It is suppose to be a refurbished genuine Gateway battery that they will ship to me and it was the least expensive from everywhere I tried. So, I placed an order. I received the exchange battery about two weeks later with return postage for my old battery pack. It is a really genuine manufacturer’s battery. I can see the battery has been opened and glued back. (I can see glue marks at the edges but it isn’t that too bad). They sent instructions to charge & discharge the battery. Instead, I ran battery auto running procedures under the bois. I am consistently getting around 3 hours of sold battery running time. I am very happy with their service. I feel that it is such a waste to trash wore out but still brand new looking my old battery pack. It is great to see someone can refurbish them and even offer great price for the customers. It is environmentally friendly and great options for anybody looking for replacement laptop batteries."

"The Battery seems to work great. I was impressed with running time with the battery. It lasts longer than any other Iv ever had. I think the basic idea of the company is extrodinairy. I just wish their customer service and shipping departments were up to par.
"

"Ordered online on May 1. They charged my card and I printed a shipping label. On May 6 they send an e-mail stating they have my old battery. Here I sit on June 1 with no battery. I'll be calling tomorrow for status. I'll update with the information. This seems to be in line with other complaints. Very slow service. Not acceptable.
June 2: they are too busy to take my call. I left a message. I don't expect they'll call back.
June 3: no call back or e-mail, so I called them again. Got through. I was told my type of battery cells are special order and they should arrive Monday the 9th. I should get my battery on the 12th or 13th. ("You should have received an e-mail about this.") We'll see.
June 13th: I received the battery. I followed the instructions to reset the battery memory and even ran the battery calibration in the BIOS. This battery is as bad or worse than when I sent it in. I doubt at this time that it was actually "refilled." I will attempt to get a refund. DON'T BUY FROM THIS COMPANY! My original battery lasted over three hours. When I sent it in for refill, it lasted about one hour. Now, it lasts about 55 minutes. Hmmm! Suspicious. I'm feeling buyers' remorse.
July 21, 2008: These folks don't answer their phone. I left messages and they don't return the call. (Why do they ask me to leave a message if they don't intend to call me back? Idiots!) Lousy customer service! I don't beleive they refilled my batery, because it is as bad as when I sent it, and it is slowly losing capacity. I get about 50 minutes now. I followed the instructions to a tee, twice, regarding discharging and recharging five times.
DON'T BUY FROM BATTERYREFILL.COM!!!
I've given up and have chalked this up to experience."

"I ordered a battery from ebay in March. I received a refurbished battery in about a week and it was a real Gateway battery. I shipped back my old battery with a postage label they sent along with the battery. The whole process was simple and the battery really works better than a new battery. I checked their ebay feedback before placing an order and it was 100% perfect feedback. I am very surprised that they have such low feedback on this website. Considering the invoice number on my battery, I am guessing this website is really collecting complains only. I recommend to check their ebay feedback and order from ebay. They have perfect ebay feedback so far although they have not too good rating here on this site."

"I cannot recommend batteryrefill.com for anyone who has a Thinkpad battery. As already been stated here, they are very slow! I had an hour of runtime left on my T41 4400mah battery before it went to battery refill. I did not get the battery back until late April, charged and discharged 8 times and with each discharge, the capacity kept decreasing, rendering it in the same condition and run time than BEFORE I sent it out. I called them, got an RMA, and they sent me the battery back, however, NOW THE BATTERY DOESN'T WORK AT ALL. The sum total of this experience is that I have a battery that is now completely useless. I got all of my money back, but am now out a battery. I am considering my options at this point, including contacting the state attorney general.

Something for all potential customers to consider: Go to Renewbattery.com's Frequently Asked Questions section. Read the customer's testimonial regarding item #7. Now read the FAQ section in batteryrefill.com, item #8. So, where did this customer get their battery serviced? Which company plagiarized from whom? Same exact worded testimonial for both web sites! You be the judge.

Update 5/19/08: A response to the company's reply to my review. The company DID NOT offer me another battery. IF I had KNOWN that my old battery would be shipped back to me in non working condition, then I would have opted for another battery instead of receiving my battery back in a non functioning state. No where did it state in the web site that this could happen if the old cells are put back in the battery. Update your web site to warn the customer of this potential problem, and minimally have customer service warn the customer of opting to have the old cells put back in!"

"I have been looking for replacemnet battery for my 8 years old Toshiba laptop. Batteryrefill was the only place I was able to find with reasonable price, so I sent my battery for the refill service. The result is far better than I expected. Usually when someone brags on their product it is to promote it and not within the limits that is expressed. However, this experience is far better than they give themselves credit for.
"

"I've used battery refill services about 3 times now but there was one battery that had issues. While the person on the phone was very helpful and I was able to get it replaced, getting someone on the phone who could answer my questions regarding turn around time and warranty status was somewhat of a challenge. However, serviced battery works very long time. I am happy with service."

"A Samsung V20 laptop battery was first refilled and was shipped me back. But the performance was just as bad as the original pack which needed repair.
Thus it was sent back (from my own pocket, since they refuse to reimburse the shipping charge for overseas customers.) and they acknowledged the defect. As it took a long time to get a response, in the mean time I have purchased a new battery from elsewhere and requested the refund. But the refund has never materialised. They said the Paypal has rejected the refunding procedure and can't find any other ways to do so. Naturally Paypal refused because it has taken beyond their stipulated period of refunding procedure. And they pretend not to know about sending out a cheque! Any merchant in the world will think of sending a cheque if Paypal would not accept it, but this company can't even think about it!
Thus after almost 9 months of endeavour I have got nothing from the company.
Therefore I strongly urge the potential customer to stay away from them."

"I purchased a battery exchange from these guys, for my Gateway laptop. They sent me a reconditioned battery first, then I returned my original battery to them, with prepaid shipping. The entire process took about two weeks from start to end. My new battery (after a few cycles) gets about 3 hours of service.

I would recommend and do business with this company again, the battery works great and came at a very good price."

"I have used BatteryRefill.com several times ranging from 2005 until my last order in December of 2007. Each time their automated system quickly dispensed shipping information and a shipping label to my email inbox. Once refilled the batteries do indeed appear to have higher capacity as they last longer and in fact I find that the recharging ability of the batteries (i.e., not fading after many cycles) to be as good as or better than the original.

A word of caution however: you can't be in a hurry if you order from them. Every order has been slow to complete (literally months) and has required my pestering them to finally get my battery back.

I am concerned about my last order (consisting of two laptop batteries) as it has been excessively long. They acknowledged receiving both batteries on Dec. 17th. I ping'd them on March 18th via Email. That day they left me a voice mail apologizing for the delay and committing that they were at that moment processing both batteries and would ship them out to me by express mail. Last night (April 15th) I sent another email to them asking about the batteries. So far I've heard nothing.

So overall? Originally I liked the price, liked the performance of the batteries returned to me, and did not mind the wait. However after this experience I'm not going to use them again nor recommend them to my co-workers
"

"I am too angry at this moment to give a thorough accounting of my interaction with the batteryrefill.com folks. I have been in touch with them for the fourth time today to see where my battery is. I ordered in late January and I still don't have my battery. It is April 3rd. I have invited the CEO or CFO to contact me as soon as possible. I will gladly update this rating when I have heard from them. In the meanwhile, I would not recommend this company to anyone, as they have not earned my respect with their customer service polices."

"I did battery exchange with batteryrefill. The process was exactly what I expected. I received the reconditioned battery in about a week, returned my old battery and received an acknowledgment of receipt of my old battery. I've had the new battery for a couple of weeks now. I'm very pleased with its performance. I hope we can do business again in the future."