"Boris did a great job.
He answered my questions honestly and quickly and
was able to seek advice from the Engineers
when needed. I would shop e-ComfortUSA.com again."

"Great customer service - thanks Rene! Best price on the web and free shipping too. At first it seemed like a mistake, but no - they really do have things priced that cheap. Have been nothing but happy with everything so far and would highly recommend!"

"I am a contractor here in Alaska and anytime I order anything online I order it to be shipped red. Thier website said free shipping. Alaskans normally get charged anyway so I expected this. Thier website did not have the option to ship any other way other than free. I had ordered this item with enough time if they slow boated it to me I would be ok. I didn't get an email till the next day indicating there was a problem. I call in to find they don't ship to Alaska for free. Well ok fine. Get it to me right away I ask and add a taco 404 zone controller to the order. She didn't know what it was and transfered me to a "tech". He found the item and then let me know only she could add it to the order. He transferes me back I only get a voice mail. I leave a message to add it to the order and ship it immediatly. I never got a call back and I still have a charge on my account for the product I will never see in time to satisfy my customer. I will be asking for a refund and never using them again.

Update: I did get a refund for the product. I hope they fix whatever problem they are having. I like options and if these guys work through the minor problems they are having they would be a good option again. "

"e-Comfort's price turned out to be the best price on the web that I could find after two days of research. But what really caused me to buy from them was the quality of their website. e-Comfort is the only mini-split site on the web that presented all the options for the unit I selected in one place - very helpful. The transaction was perfect - no hiccups, shipped immediately (free) and arrived in good order. I enthusiastically recommend e-Comfort for anyone shopping for a mini-slit."

"I am very pleased with the service I received from your company and, in particular, from Renee in your Customer Service Group. despite numerous changes and adjustments to my order, she remained pleasant and helpful. I will certainly do business with your firm in the future."

"We haven't received our order yet, we are expecting early this week but as far as finding items on their website we were very pleased. It was easy to use."

"Great pricing, great customer service (especially Renee!) Everything is now installed and running beautifully. It was only 102 degrees today. Just in time :) I would certainly buy again from E-Comfort."

"Very nice lady called to inform me that my order is being manufactured on the way. Considering this was a made to order product shipping time is very acceptable. Will complete review upon arrival of my order. "

"I am VERY happy with eComfortUSA. Not only did they give me a very good price on my order, but they shipped it right out, told me when to expect it and it was arrived as scheduled. Totally pleased!"

"Excellent! Quickly found the product I needed at less than half the price I was finding elsewhere. Received within 3 business days of ordering. Love the free shipping!"

"great but i advent tired the product yet "

"The customer service provided by Renee Nowak is exceptional. She went above and beyond trying to help me get what I need to make my customer happy and in the process she created a very happy
e-ComfortUSA customer!!

Thanks Renee, you're the best!!

Barbara @ Medlin Mechanical Inc"

"Worked with a very patient and friendly person, Renee. She talked me through some of my concerns and explained the companies business model. I was very comfortable with ordering from them on the phone. She spent some time telling me about new products in the Kerdi line. Overall it was a very enjoyable experience. She told me one piece was not in stock and offered to send out what was in stock or wait and send the whole order. I received immediate follow-up email and notification of shipping. So far a great experience with a very nice web site and great customer service at point of sale."

"Being on a tight schedule, I wrote e-Comfort two e-mails, making sure they had the proper parts, and that they could ship promptly. They wrote back in a timely and efficient manner, so I put in the order. They even shipped a day earlier than they had said they could. Unfortunately, they neglected to send the most important part of the kit, the shower base, which necessitated my calling them, explaining the situation, and convincing them to ship it out in a timely manner, since , due to this mistake, I was already put two days behind on the job. To their credit, they did overnite it to me, and i DID get it, two days later. Would I shop here again? Probably. Would i recommend them to others? Probably. Mistakes happen, and e-Comfort did a pretty good save.."

"Not only were the prices great on the mini split Mitsubishi I ordered, Renee and Conrad were awesome. I was comparing the Fujitsu and Conrad was a wealth of knowledge. Renee was excellent with customer service.

I definately recomend this company and would buy from them again."