"I purchased a nice set of Delta Chrome Roman Tub Faucets with hand held shower. I also purchased the valve. I knew I would be working with existing drilled holes in the tub approximately 7 3/4 inches apart between the hot and cold on/off handles. I was concerned because the drawing showed a distance of 8" to 16". The woman I talked to in chat said that the valve does not really depend on any minimum distance and that my existing dimension would be fine. When I did the installation exactly according to the drawing I realized that the faucet could not turn on completely because both handles were hitting the center spout assembly before the handles could open fully. I then tried to fix this by taking apart the installed assembly handle assemblies and rotating them 45 degrees and reassembling. Since all the connections were already soldered together the connections had to be heated and separated with the handle assemblies rotated after separation. Using this configuration both levers rotated away from the spout without hitting it. So I put it all back together, re-soldered everything. When I turned on the water one of the two lever mechanisms was leaking badly. I guess the two installations damaged something. So I ordered another valve from Efaucet. (At least it was on sale)"

"Mel was fantastic, I couldn't have asked for a better sales person"

"This has been a great experience, I have made 2 purchases so far - the sales process was great - looking forward to receiving my items..."

"I have been a remodeling contractor specializing in bathrooms and kitchens for 20 years."

"Ordered the wrong model but they exchanged it anyway. Thank you."

"Shawna was wonderful. I couldn't even remember what merchant I had gone through for my Barclay Product and she was able to help me with literally no order information. She found my order from last year and contacted the manufacturer; then called me back with the product that I required. I had ordered a tub and faucet but had not realized there were supply lines that I also required. She was on point and very quick to get back to me and then place the order for me over the phone using all of the information she already had to fill in the order. I could not have asked for a more timely or more knowledgeable response to my inquiries. Thank you eFaucets and THANK YOU Shawna!"

"Ordered "in stock" product in August, still waiting in January for delivery. Efaucets contacts me once a month to say "not yet, manufacturing issues""

"Since Elements of Design and Kingston Brass product lines and replacement parts are virtually identical , I was a bit confused. Laura patiently explained the difference on two occasions, called Elements of Design and placed my efaucets.com Order. I was impressed by her knowledge, speed and pleasant attitude."

"Amanda is a good salesgirl she explained the product "

"I was ready to check out, but was having issues updating the quantity in my cart. Nothing was working, so I started an online chat with customer service and they had me checked out within minutes of contacting them. Great service!"

"I called eFaucets with my contractor on the line and we got Mike. Mike helped me pick out almost everything I needed to fix a bathroom remodeling fiasco. I placed a large plumbing fixture order with Mike in the morning. That afternoon I called Mike back and placed a second order for some lighting, as I found out eFaucets also sold bathroom lighting. Mike took the time to help me find just the right lights which would go with the fixtures I ordered for 2 bathrooms. Mike was so helpful and very patient while I looked at the products. He made me feel valued as a residential customer. Great website, great employees."

"Laura was enthusiastic and problem solver. I will use you again because of her"

"Had an issue with order where it wouldn't arrive in time. They jumped into action and saved the day! Excellent customer service."

"We previously ordered a corner shower rod and was advised to NOT order the center support. Upon installation, we realized we NEED the center support and phoned. The sales agent gave us a discount since we were given bad information initially. We are very pleased!"

"Talked over the phone to Shawna at eFaucets. Customer service absolutely fantastic. Above and beyond all expectations. She went out of her way to help me get an item that has actually been discontinued. It was also delivered very quickly. Again, overall fantastic service!! Thanks a lot!"