"I had a problem with a very hard-to-find item. No one had it. Fortunately, eFaucets had the item. I was with customer service to order the part. I told them that I needed the part as soon as possible because the old part failed and was leaking a large amount of water. They told me that they'll take care of it and overnight it to me. How awesome is that!!?? I would've preferred going to a store and buying it so that I could make the repairs sooner, but in my case, this is the best I could hope for. Thanks for your help, eFaucets!!!"
"Marcus was informative and friendly. I will glady purchase from your company again!"
"The sales person was knowledgeable, answered my questions and was efficient; the process took about 5 minutes. "
"Helped me select what i needed and even saved me some money!"
"Was tentative about ordering a heavy object delivered thru UPS, but item arrived safe and sound. "
"I had excellent assistance from Ruby of Customer. She was very knowledgeable regarding the product I was interested and very helpful and patient with my questions. As a result of her help I went ahead and placed my order with her. My "Chat" experience prior to speaking to Ruby by phone wasn't as great. The agent ended our chat session too quickly before I had an opportunity to fully explain my questions and what exactly I was trying to find."
"Ordered the part, that was best price on the net. Received quicker than expected. Awesome service. Would recommend to anyone."
"Shawna (I am not sure I spelled her name correctly) is an exceptional staff member. She went well beyond the normal service I receive when shopping on-line and was so very pleasant while doing so. The lady represents your company well and hopefully is rewarded for doing so. As an employer myself I know these type of people are hard to come by.
Karen Thomason"
"Plumber for over 20 years. I started buying here as of late. Tim was great will recommend. "
"Ordered a sink and faucet and the faucet shipped immediately and after two weeks when no sink showed up, I received an email that it would be another 2 months until shipment of my sink. As I was in the middle of a remodel, I spoke to a very helpful gentleman who assisted me in picking out another sink that was in stock that would ship right away. 5 days later I called for tracking and the gentleman I spoke to regretted to inform me that it had not shipped. I had to purchase one locally as my bathroom was now completed. I am still awaiting a cancellation and refund on my purchase that never shipped. They were very helpful and accommodating on the phone but need to work on their ability to take orders and have them shipped in an expeditious fashion. Love the faucet however."
"Exceptional service from Mel! "
"Tim B. was incredibly helpful. The prices he quoted saved us a bundle!"
"I chose couple of faucets on the efaucet website and called customer service. She helped me to choose one and gave ma a discount. I am very happy with the experience. "
"completed my order online and submitted it with confidence that my materials are on the way. "
"I attempted to order faucets online using my AmEx card, but the order was rejected. When I called the eFaucets number for assistance, Tim (in Wisconsin) was extremely helpful and friendly. AmEx had rejected the order because I have never used the card for this type of purchase before. Tim stayed on hold while I contacted AmEx to confirm that I was indeed the purchaser. He also gave me information about my purchases, and volunteered the information that eFaucets would be happy to receive another phone call if I have any problems installing the faucets. The merchandise is high-quality and wide-ranging. The next time I or a friend need kitchen or bath fixtures, we will skip the contractor's limited selection and ridiculous prices--and use eFaucets instead. "