"From start to finish, Janel was very helpful in finding everything I needed to get my bathroom fixtures together. I love the idea of 1 stop shopping. Prices were reasonable even though I was not prepared to do this project so soon. I will definitely update my review after receiving everything."
"My order with efaucets started out great. I called in my order and the sales rep. offered me a 5% discount which was terrific. Our order of Kohler Choreograph wall panels arrived pretty quickly. Unfortunately, the panels had been stood up during shipping, a huge no-no, so the panels got banged around and the edges were all chipped. My husband and I took photos and video of the crates arrival and the opening process and sent the photos to Brenda at efaucets who was very pleasant and told us not to worry, a new set would be sent right out. That was in May, it's now July. I don't know what's going on, but every time I check on my order, for some reason, it hasn't been shipped. I am then told it will be shipped and I'll get a tracking number soon...I've never gotten a tracking number for this replacement yet. I have emailed again today and will call if I don't get a reply soon. If the panels don't arrive soon, our renovation will be put on hold which will not make me happy. We still have several items to purchase but will not be using efaucets unless they quickly get their act together. Update: I got a call today that our panels will be delivered on Monday. I'm hoping they'll be in good shape and we can move forward with our renovation. I don't know if it was this review that got us a phone call today but, whatever it was, I'm grateful."
"Honestly wasn't the best experience. I did my research and ordered the correct hose for our kitchen sink (verified the part number between manufacturer owner's manual and eFaucets) and was assured this was the correct part. After a I finally received a package...the threads weren't even close to matching, nor were the materials. Was so over the project I decided to accept the loss & skip the hassle & effort of trying to return...
I would NOT purchase from this site again..."
"If I could have given 10 stars, I would. Tim in CS went beyond to help me with my order. I had a bit of a complicated order, he solved the issue quickly and got my order complete. They deal directly with the manufactures, so no second guessing their products and you get the best prices out there. I highly recommend this company. "
"I recently ordered a replacement Kohler toilet seat and while the service was good I can't say the same for the quality of the product. The lid is slightly warped and will not lie flat like it should. Whether it is a result of manufacturing, middle man, or shipping I can't say but I wouldn't order another one. The one I received has found a place in a basement bathroom that is seldom used."
"This is the second time I've ordered from E Faucets. Both times were amazing. Hassle free, great product, timely delivery. Would order again for sure. "
"Only needed one item. It was as described in the site and fit perfectly. Delivered promptly as promised. "
"Sales rep outright lied about pick date and delivery date. Job will be delayed. Let's see if efaucets will make it right or not."
"The sales rep at efaucets.com did not know the products and did not understand plumbing. I could barely hear him due to background noise and he used that as an excuse for repeatedly fading off as we were talking and mis-repeating what I was ordering. Then, on top of everything, when I finally received confirmation of my order late yesterday, which I was not able to review carefully until this morning, I discovered that he sent a product we never discussed instead of the model number I had ordered, and the drains that he erroneously sent are not compatible with the faucets I ordered. Now, when I try your 888 number to address this issue, it goes from ringing to a "fast-busy," then drops the call entirely. So I would never recommend efaucets.com to anyone and would never use it myself again. "
"Bought my Kraus sink and came back for more items because of the quality and knowledge of your associates help!"
"Was a great shopping experience person knew what I was talking about and placed my order with ease...Got an extra discount Will use again"
"I wanted to make sure I had everything to complete my job, and Summer was great helping me find the right items!
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"I was needing a valve for our shower. I first called the manufacture and got a part number from them and then call eFaucets. The first person I talked to could not help me. He said the part number I had was not giving him any information. He then transferred me to someone else. This second person said the part number was just fine and I order the part. Not sure why the person was having a problem. Service with the second person was quick and easy."
"I needed to order a new jetted tub and the website said to call for best price. I called, and he was very helpful and I am thrilled that the tub was in stock and will be here in a shorter amount of time than other suppliers.
Very happy with price and availability and ease of the order.
Thank you"
"I have called, chatted to get RMA# & labels to return my Order. I even sent an email to customer service. NOTHING!! I purchased on May 17 and have been trying to get these items I need for the return since May 30. I have several remodel projects coming up and I guarantee I will not be using efaucets for my materials. "