"Amanda provided prompt and informative response to my email inquiry on how to order the optional cover plate. She provided her contact phone number which allowed me to talk to her live to place my order for the light fixture and cover plate.

Efaucet may want to include info on how to order the optional cover plate in the description for the Sonneman 2545 light fixture.1677

Thanks Amanda!"

"Excellent ! Fast and easy ordering!




"

"Was told by customer service rep I'd get an email regarding one item I needed to return. Still nothing."

"I am happy with the price, items, and delivery but there was a serious lack of communication. My order email claimed that I would be notified when my items shipped. I was not and had to call to find out the items had been shipped. Then the items arrived and half the order was missing with "zero back orders" indicated on the invoice. Again, I had to call to find out that the missing items were on back order. I was sent an email when the back-ordered items were shipped (about a week later) but the tracking number was for the first part of the order! Anyway, the items arrived and my order was complete."

"ordered over $500 of bathroom accessories and plumbing for bathroom remodel ..a $50 toilet paper holder had a broken ceramic holder and 2 missing parts to attach to wall..I ordered the last day of February and contractor opened box and saw the damage and missing parts 3 days ago..I sent email today asking for replacement for missing and broken parts..reply was, sorry,tough luck because 90 days was passed..was told contact manufacturer,and no idea who or where to contact..wouldn't even replace the screw and metal clip to put up broken toilet paper holder..I'll never do business with this company again
"

"Customer service rep was excellent, efficient, and knowledgable.
Will order again,
Thank you!
Lissa Bounds,
Ellicott Interiors, LLC "

"Ordered 2 tubs, trim kits, and other items. 2nd tub's box was cut open and many of the items from the order were thrown in the tub. Unfortunately, there must have a nationwide shortage of tape to re-tape the box closed which allowed an incredible amount of dirt to accumulate in the tub and on the boxes of the assorted parts as it made it's way from Colorado. The shipment was delayed when the trucking company mixed up dates and did not put it on the truck for delivery the scheduled day. The items spent an additional 5 days in the warehouse collecting the dirtiest dirt Florida has to offer. Having to empty the 5 gallon shop-vac while vacuuming should give eFaucets pause from cutting any box open in order to put the smaller items inside. Very Annoying to have to vacuum dirt out of a brand new product. Perhaps the delivery company decided to combine the boxes but I think eFaucets should improve their standards and advise their shippers that doing this is unacceptable.
And I still need to return a drain cover plate and have been waiting on a return authorization email that they say takes 3-5 days to be sent out. You are an online ordering company. 3-5 days to send out an email is a little ridiculous......"

"Found a part I have been trying to get for months!"

"Easy ordering, great info, well answered questions and problem solving. I just placed my second order. Very happy camper."

"Representative was very nice and helpful "

"Laura was very professional and was very helpful to me in making the decision as to which faucet to order...she was courteous and cheerful and patient!"

"I returned a $60 part in early April and have confirmation of receipt. However, I have yet to receive credit on my account. ."

"I bought a lot of light fixtures and two sinks for my remodel. Some things arrived damaged, but customer service was right on top of it, quickly ordered me replacements, arranged for the easy return of the damaged items ... in the end everything turned out perfectly."

"I went to eFaucets.com to order a sink for my kitchen. I spoke with your sales associate, Summer. After we chatted about what I thought I wanted she directed me to a wonderful sink that I had not even noticed! On my on I don't think I would have made such a great choice!
I'm remodeling a home and I will definitely be calling back and asking for Summer!
I love your website and the service! "

"I spoke for long time and was not informed that eFaucets did sell the item for which I needed to replace the drain assembly. I ended up paying for shipping which would not have been charged had I made the order I should have (and would have had I known) that would have been for around $200 instead of $35. Very disappointing because I paid a total of around $240 with those two separate purchases. I called eFaucets back within less than five minutes but was told that the order was already being shipped which was apparently false because the next day now there is still no shipping confirmation. EFaucets is sneaky and deceptive apparently so be careful and thorough when you order from them..."