"one of the faucets on off top is on backward I did not know how to return it to get a replacement hope you can help other than that e cannot wait to have them installed "

"I was trying to purchase an item for the 3rd. time and kept being told it was discontinued. She was able to find it through the manufacturer"

"i shopped on eFaucets via chat and it was as pleasant of an online experience that i have had. The rep was able to quickly place an order, find me a much-appreciated discount, and create a user account. Painless and rewarding . Highly recommended."

"I had no idea that buying components for a shower would be as complicated as it is. My customer service agent spent well over an hour with me today going over different choices, different finishes and different arrays. I finally placed my order and I'm confident that I have bought a product I will enjoy for a very long time at a price which I can afford. "

"I called the number listed at eFaucets.com to see if they would give me a better price, and they did.

Ruby (I hope I have her name right) answered promptly, explained a few options, took my info and placed my order in a matter of minutes. I'll definitely be doing business with eFaucets.com again."

"My phone order began with a question and ended up being the order. The phone attendant was very helpful on my questions and I could tell the order would go quickly and easy. So the experience was
good. Thank you."

"Needed some things right away and was able to get them overnight. The sales agent knew his stuff and helped me get things done quickly and accurately. "

"easy to work with and promptly returned my phone call"

"I ordered the right part but the wrong finish. Chris reordered everything correctly and got the return process started in minutes. Well done "

"Calling in order went fine. Using website was a disaster. A pic of woman kept popping up in middle of what I was trying to see. It had "x" to remove it, but it just popped up another screen for you to write a message. Happened over and over. I almost gave up since I could not read info due to that pop up screen. It was problem on my phone as well as on desktop. Needs to be fixed. It was great to find item I needed in stock. Now if it just arrives in time as indicated, all will be ok. "

"The prices are great, but the systems are terrible. Customer service does pick up the phone, but there is nothing proactive and they really can't offer any help. First, there is no notification about items shipping until 3-4 weeks later (you get random emails that you items have shipped, but for items you've already received?). I was told after calling the first time about the status that there was a problem with the email system - which doesn't make. I eventually received most items except for a Hansgrohe tub filler. I called after 4 weeks and was told the back order was actually 90-days!!! I already have the rough valve installed in the floor and the only other items available were $2-3K more expensive. They basically shrugged their shoulders and I still haven't received a refund for it or a couple items returned that they already received. They also bill you before items even ship. I don't know how this company is still in business. Wish I would have read reviews before buying. If you want to know when you can expect items or if you're on a timeline, you better look at another option."

"Recd vanity abt 3 wks ago and put in un garage. Now ready for install and notice a large crack in granite, 2-3" from left corner. I ran my hand over it and a small lentil size chip came out. The packaging seemed more than sufficient which leaves me to believe faulty inspection before shipping.

Tried to attach photos in seapate msg but came back as undelerable

Joanne Dikun


Is there any remedy for this "

"Although email with discount did not detail nonparticipating brands, agent was able to help. "

"I called eFaucets about a Kohler toilet and spoke with Keeland. He was very professional, friendly and helpful. I ordered an in-stock product and hope to receive it in one week."

"I was on hold for costumer service for far too long, so I hung up the phone, redialed and spoke to a new order agent. I received quick, professional, and courteous assistance to replace a bath accessory for a mistake in color that I made. My new item was ordered quickly and instructions were given for return of the incorrect item. 1Great customer service!!!"