"recieved mantel quickly. very secure packaging good instructions included. very pleades with product"
"Easy transaction and fast delivery "
"I received what I ordered. It was not damaged and was delivered sooner than expected. Quality was very good. "
"Great service Great products Great delivery Keep up the Great work "
"Great good delivery very nice people.
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"Professional, sincere and efficient associates and easy online transactions! We can’t wait to get our fireplace installed!"
"Tyler did a very nice job in communicating and helping choose the right fireplace and components. Even though another online retailer was a bit less, I went with Tyler and eFireplaceStore because of their customer service.
Thanks Tyler."
"Ordered my firepit on July 16, 2021 with logs. Website indicated that the product was available and ready to ship. Received an email on July 20th stating that the shipping date had been pushed back to August 26th because of the item being on back order. After contacting them for updates after the first backorder date had passed, I promptly was told that the new expected shipping date was Aug 31. I am writing this review on Sept. 1, directly after contacting support for an update. The response was as follows: "Unfortunately this has been pushed back another three weeks, until 9/21."
I promptly requested a refund, and this is their response: "Your order has been sent to the manufacturer for shipping. We have contacted the manufacturer requesting cancellation of the order.
We will let you know as soon as they respond as to the status."
If you want to order a firepit/fireplace find someone else to order it from.
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"Will definitely order from them again in the future."
"This is my first time ordering a Fireplace online. The site was easy to browse. They had all the specs I needed to pick to the right one. The price was the lowest I've found online and free shipping. I placed my order. Soon after I received my confirmation and shipping tracking with a message about what to expect with freight shipping. I received it in 3 days. The packaging was done with excellents. Overall my experience was wonderful."
"It works perfectly in the space. "
"This fireplace chimney cap appears to be well made. It obviously has quality construction and is made with durable heavy weight material which will last many years."
"Very helpful assistance selecting the right product (gas logs) compatible with our burner. Arrived with fast shipping enabling timely installation."
"Still have not received my Gas fireplace Was suppose to be delivered on 8/24 have not received my product"
"Item arrived damaged no refunds"