"they say ceramic logs they are form and smell terrible the flame is lower than pictured . On the plus side the shipping was very fast.
we are going to get another set of logs but not from this company"
"All aspects of order processing, communication and delivery were excellent."
"It was delivered quickly and the quality was better than expected "
"Most helpful and courteous!"
"I was pleasantly surprised by the quality of the set. It was hard to tell from the photo on your website how realistic it is. I asked my installer what he thought of the set when he installed it and he said it was made very well. He was able to install it with no issue and it went very quickly. I'm waiting now for the the gas company to install a tank so I can see it burning. Delivery was quicker that expected. Everything was packed well. Thank you. "
"Website easy to navigate and place order. Good communication regarding shipping. Arrived promptly. "
"Fast shipping, received what I ordered."
"My neighbor brought his gas fireplace from eFIREPLACE and told me how helpful and thorough the sales staff was, and boy was he right!! The sales man walked me through a variety of fireplace inserts, suggesting various accessories that would enhance the look and use of the unit. All of my questions were thoroughly answered, I took his word and ordered right away. It was shipped out the same day and arrived 4 days later. AMAZING SERVICE!!"
"We received the order in two days in good shape. The electric fireplace was easy to install and it is surprisingly realistic."
"The door fit perfectly. The two installers were very courteous and very knowledgeable.
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"Aaron is the most knowledgeable and helpful person I have met in a long time. Me being a semi retired contractor that relocated to Fayetteville from Tampa came across your company be a Google search. After shopping around I settled on a fireplace from your company but I had questions..and boy did I have questions. Aaron whos credentials are (NFI Master Hearth Professional #176980..CSIA Certified Chimney Sweep #7886) ,I learned this info from an email by his name ,was absolutely the best !! So many times you find a company willing to sell you something and then after the sale it is a disappearing act or the people just dont know their product. Everything from the start of the sale, calculations, delivery were spot on. I am so happy because your company and especially Aaron are still there today if I needed them. I follow you all on FB and so much info on there you post from wood to vent drafting and on and on. You are a company that should be a role model for others ! Thank You !"
"Delivery was fast and packed very well, will purchase again for a insert for family room fireplace."
"The process was very easy. Kathy answered all my questions. There was no pressure and the installation went pretty easy. Ready for a bit cooler weather to “fire” this thing up."
"Lovely rug although a bit pricey for it's size."
"I was pleasantly shocked at how quickly I received my order. I received my order within 5 days of placing the order. Nice and sweet. Product was as described, and no damage. Thanks. "