"My replacement door that I received was shattered when I opened the box! Maybe some better protective packaging would be nice!!!"

"Great prices and super quick service.Got all my supplies within 3 days!"

"I ordered a custom product and received immediate confirmation email regarding my request. Not only did I receive updates as to my products shipment but also received helpful information regarding how to set my fire pit up. Very helpful and will use again in the future."

"Have ordered several times from eFireplaceStore. Very competitive pricing, super fast shipping, and customer service is top notch. Will definitely buy from them again"

"I had some issues with a broken part and they went out of their way to satisfy me. Great Customer Service. "

"Great website, Found a great little fire stack. Perfect fit for our patio. Great service. Thanks."

"Was super easy to order and add on all items. Was delivered within a week! "

"Great communication, fast shipping!"

"Received order in three days. No problems. No issues. Just service. Easy to use website, too."

"Shipment was quick and product met expectations except the flange which overlapped itself leaving a small opening.
I assume the overlap is for onsite fitting adjustments? Not being a ducting expert this may be standard but seemed weird. Since the chimney pipe sizes are standard than why doesn't the cap come perfectly round and fit snug out-of box."

"Great experience all around"

"Website was easy to navigate , good price and fast shipping"

"Everything from the ordering to delivery was great. We love the insert, it’s beautiful and works great. "

"They handled all my questions well. The product was delivered as promised. "

"The vendor who sold us the fireplace could not get the parts. Less than a week after I placed a call to e-FireplaceStore I received the parts and at a competitive price. Knowledgeable customer service agents listened to my problems and confirmed the parts needed. Thorough and efficient. "