"Very good customer service and shipping was very fast. A+++++++++"
"The process was very simple. Our wood stove arrived a week early. We love our new stove. "
"Huge selection of fireplace grates, very high quality. Much better than you can get in a home center and cheaper than a stand alone fireplace store. My only issue is with them using FedEx. They are not reliable any longer. I wish they would go to UPS, at least then you could get a reliable delivery date!"
"Loved how the website provides a "calculator" in which you input the dimensions of your firebox, and it tells you what size logs you need. Beyond that, great selection, fair prices, quick shipping. A very good experience overall. "
"Was having a hard time finding a particular vent free gas firebox as companies were out of stock and lead times were 6-8 weeks. eFireplaceStore had them in stock and available for immediate shipment. Received confirmation of shipment the day I ordered and received the unit within a couple of days. Frequent communications throughout the process as to what to expect. The unit was delivered early and in perfect condition. All this, and pricing that was as good or better than competitors. Excellent experience on all fronts."
"I was ordering something for my son-in-law, and since I was not familiar with the products, I wanted advice and knowledge.
I got both, and my gift was most appreciated."
"From buying to shipping everything was good. They also matched the price difference and refunded me the difference."
"The salesmen was delivery was quick. The cap is functional and finishes off my chimney>"
"Easy to order and delivery was great "
"Shopped online on website. Then placed a call with questions. Staff person I spoke with was very personable, knowledgeable, and professional. Answered all my questions, took my order on the phone and I am awaiting delivery"
"Love the design and quality"
"Ordered late in the afternoon with no issue and shipping was fast."
"I searched near and far for the perfect rug to go in front of my fireplace and finally found it at the eFireplace store! It arrived promptly (along with the replacement firescreen mesh that I ordered) and my fireplace now looks gorgeous and is the focal point of my family room. I highly recommend the merchandise and service provided by eFireplace!"
"The staff was very helpful making my decision. The item arrived within the specified time frame. I'm happy with my purchase. "
"This was my first time buying from eFireplaceStore.com. I was looking to purchase a mold for a chimney crown and called first to discuss what types of molds were available. I spoke with an expert who walked me through the crown-building process and gave me the pros and cons of various molds. I went with his recommendation, ordered the mold, and received it within a SINGLE business day. I did not expect to get my order that quickly as I had chosen the free shipping option. Very impressive! I haven't gotten to use my product yet, but I got exactly what I ordered sooner than expected. Very good shopping experience. "