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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-06-03

Great experience, thank you!

"Found what I was looking for and fast shipping! Thanks! "

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Verified
5/5

2021-06-01

Flawless delivery

"I needed a big, high-quality wood-burning stove. In the past, I have had trouble finding the right quality. This time, I found eFireplaceStore.com and they had one -- made in Quebec. I figured if it works for Canadians, it's going to work in the Midwest too. The package weighed 500 lbs. I was a bit anxious about getting it in good shape and unloaded properly. I didn't need to. The package arrived a week early. The handling by Fedex was first-class. The unloading was very smooth. Everything that could go right did go right. I am extremely pleased with my purchase and strongly recommend eFireplaceStore.com. "

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Verified
5/5

2021-05-28

Easy purchase process, quick delivery!

"Our order was well-packaged so nothing was damaged."

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Verified
5/5

2021-05-28

Ordering was easy and delivery was fast!

"I recently bought a fire pit table locally but the seller did not have a cover for the table. I was able to find the perfect cover at eFireplaceStore.com. I placed the order online and the cover arrived in about a week. The cover fits perfectly and we are very happy with the service we received at eFireplaceStore.com."

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Verified
5/5

2021-05-27

Fast order processing and good communication

"My order was processed and shipped the same day! :-) And I placed my order less than an hour before their processing deadline.
Pricing was also better than the competition. I will shop eFireplaceStore first for any of my future fireplace parts.
"

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Verified
5/5

2021-05-25

Great equipment

"Mighty nice products. I only had one problem: I overnighted one of the joint clamps and snapped the spot welds. An instruction sheet might have helped prevent that. Otherwise, I could not be any happier. Will pass your name on to others. "

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Verified
5/5

2021-05-25

Customer satisfaction

"eFireplace store made my experience of buying wood stove parts and information as easy as it could be. Questions were answered and and service was rendered in a timely and efficient way.
Once I went to them I didn't have to shop around.
"

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Verified
5/5

2021-05-25

Fast delivery

"Very fast service, Great products."


Verified
5/5

2021-05-25

Great service , Nice people !

"Called e-fireplace for our second gas fireplace we have purchased from them. Very helpful, knowledgeable staff and great service. I think we are done buying fireplaces for this home but highly recommend them to anyone who is in the market.

Larry and Cindy Rivers
Noblesville, IN
"

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Verified
5/5

2021-05-24

Wonderful!

"Great email notifications from time order was placed to delivery of our fridge. Most online retailers selling the same product communicated a 6-8 week delivery time. We received ours 5 days from the order date. Super impressed and would definitely shop from them again!"

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Verified
5/5

2021-05-24

So fast. So easy. Great prices

"Easy shopping. Fast delivery. Great price. "

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Verified
5/5

2021-05-24

Customer service is very helpful

"I needed to find a remote to match a fireplace I purchased. Customer service was patient with me as we looked up the specs and identified which remote was compatible. I would not hesitate to purchase from EFS again. "

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Verified
5/5

2021-05-22

Ponderosa 30" Log kit

"Outstanding experience with eFireplaceStore. It took 3 days from the day I requested a quote until the log set was sitting in my livingroom. The same set had been on back order with my local propane company for months. "Tyler" was great. He made sure that I purchased everything I needed to obtain the esthetic look I was wanting. The price was in line with my gas company' price. eFireplaceStore has an awesome team that is professional, courteous and did not try to sell you something you didn't need. A+ Team, Service, and delivery. LMS"

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Verified
5/5

2021-05-21

Perfect

"We have had an identical Dimplex model at our bome in Florida for the last several years and decided i stead of carrying it back and forth to our home in Michigan we would purchase a second. They are quiet, energy efficient and attractive.


"

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Verified
5/5

2021-05-20

Quality

"I ordered a chimney cap, received it faster then expected, was packaged very well, was very easy to put together and to install. It was high quality stainless steel, even came with 8 masonry screws and drill bit, I highly recommend it, couldn't be happier.
"