"Had used them before. Called told them what i wanted, they worked thru the process to make sure I had every thing I needed."
"Hmm very happy I had a great spirion since you guys were very very helpful you guys answer all my questions give me great service thank you so much E FIREPLACE. "
"We have a wood stove insert and my husband wanted to find bellows to use. We looked at a couple sites but most were too pricey and some were very fancy and looked like they wanted to display the bellows. We were looking for function but must admit the style was also part of the selection....and there was a good selection. We found just what we were looking for at a good price. We also needed fire bricks and added to our order.... resulting in free shipping. Our order arrived very quickly and we are very pleased with our items. The process from beginning to end was excellent. "
"The right products and fast shipping!"
"Purchased a heat shield for our wood stove. Works perfect fast delivery!"
"Ordered a fan replacement kit .
Received in a few days installed this morning and it works great.
Thanks for the speedy service."
"Site easy to navigate, pay and fast and free shipping!"
"Great Experience and very easy"
"I ordered two (2) Patio Heaters for our family. They came in separate boxes, with the boxes a little crushed. Open up the boxes, everything seemed to be their and started the process of assembling them. The first unit wheel attachment was NOT drilled in the right spot. I had to enlarged the holes and then attached the wheels. After that the assembly went well.
It took a WHILE to remove the blue covering on the top assembly.
I put the other unit together with no problem.
Fired both units up with spare propane tank. They worked great with lots of heat and looked good.
Still waiting on the covers for both units
Thanks
Charles Casper"
"I purchased a propane fire log set and the customer service was great. The product arrived in 2 days and everything was perfect."
"We bought a through-wall fireplace from eFireplaceStore a couple of years ago but did not buy doors at that time. While the fireplace has been discontinued, eFireplaceStore still had doors to fit it! We received them within three days from the time I ordered them and they worked perfectly! The customer service was great. I would definitely recommend eFireplaceStore!! "
"Their website provided all the info I needed to decide on which product was right for me, and they had it in stock- other shops were sold out.
The item shipped free the same day & arrived sooner than I expected. "
"The website was very helpful in choosing and fulfilling my needs."
"After searching everywhere for a replacement remote for my gas fireplace I found one, at last, at eFireplaceStore.com. "
"Made error on order, contacted them on a Sunday, left message with a customer service rep, called back first thing Monday morning, all was well and order was ready for shippment.
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