"Love the black cat andirons!! Had my eye on them for awhile and finally caved!! So glad I did!! Great service and nice product!!"
"The shipment arrived on time. We were pleasantly surprised to see the quality and craftmanship of the tools. Hopefully I won't need to try them out until next winter. Had enough so far in Texas. "
"eFireplaceStore provided me with an excellent product and equally superb customer service experience after a mix up with my order. My concern was heard with immediate remediation. "
"I do a LOT of comparison shopping, and I found the product I wanted at a reasonable price. The website is very user-friendly, and I received system-generated updates. The product was as described -- no, really, it was better! Highly recommend this store."
"My 7 yr old twins squirted water on our fireplace while it was on shattering the glass. My home was built in 2004 so it was very difficult to find the part. efirplace found the part and had it to me in less than a week "
"The fireplace doors arrived on-time, well packaged, and fit perfectly. I received communications confirming order receipt and shipment details just as expected."
"All items came perfectly packaged and wrapped."
"Great. My order ess delivered on time
Friendly services. Husband installed and it works great "
"Sales customer service person was nice , knowledgeable & courteous.
1% unsatisfied because I did not receive any hardware. "
"Great price. Good delivery time. Secure packaging. "
"I went online to search for fireplace tools since there are no stores in our area that carry fireplace accessories. eFireplaceStore had a great variety and a lower price for the same tool set than other websites. The process was easy and the tools arrived within a week. They are nice quality and are now sitting on the hearth."
"easy on line order, fast delivery "
"Impressive follow through to make sure right item was ordered and the consumer knows the maximum about it, the process of purchase, delivery and reliability of the product. Excellent customer service."
"My orders was processed quickly and correctly "
"Before I ordered the RLG 25 I called eFireplace Store with some questions. My questions were answered in a professional manner. The next day I ordered the Log Set. In a few days it showed up. I opened the box to discover that one of the logs was cracked. I gently squeezed the log and realized that with 5 minute epoxy the crack could be repaired. The next day I called the store just to let them know what had happened. The gentleman I talked with was concerned and I ensured him that the fix was working well and logs looked great.
That afternoon a email came informing me of a $25 credit coming to my credit card. The credit was not expected but appreciated. We really like the RLG 25 and I would certainly order from eFireplace Store again.
R Horken, East Grand Forks,MN"