"This was a very easy purchase. The right price. And fast delivery ."

"Easy to use website, plus the colors match the actual rug! "

"Everything went well from sales Owen to delivery"

"We love this fireplace. It looks quite realistic and you don't get any smoke smell like you do from a real fire. Would recommend to others."

"I paid for and ordered Primo XL Nov 2.
No date was given for delivery online.
I had to call since online Order History said order was “pending” .

The service gal said grill was out of stock!
Time wasted.
A little email from eFireplaceStore about this issue would have resulted in a good review!"

"I was unable to find the chimney pieces I needed locally so I sent a quote request to efireplace and received a response in short order. I placed my order and received my parts the same week. I found the price very reasonable and the free UPS shipping a bonus. Great customer service "

"Great transaction. Items were shipped quickly. "

"Delivery time was fast and a good experience"

"Easy and fast I’m a builder and I’ll keep buying all my fireplaces from efireplace "

"Unusual customer service. "

"It was easy to order and what I ordered came quicker than expected. I have not used the product yet but it looks as good as I expected."

"I ordered,
I got notifications,
I received my grate
No problem "

"Placed my order and it was here within two weeks, great service, solid 5 stars."

"I ordered a small fireplace grate, cat andirons and fireplace tools. Each item was delivered promptly, in good condition and was of good quality. The ordering process was straight-forward, and I really appreciate eFireplaceStore's tutorials and links re: fireplace issues, safety and safety-rated fireplace professionals!"

"I ordered a fireplace tool set that I want to return because the finish isn’t what I expected. But a restocking fee and the original shipping charge (which was free shipping) is deducted from the refund in addition to have to pay shipping to send it back. So it will cost About $70 to return a $140 item. Now trying to decide if I should just keep it even though the finish wasn’t what I expected. There are plenty of other websites that sell these items and offer returns with less hassle and expense. Admittedly my fault for not reading the return policy carefully before ordering( hence the 3 stars instead of lower rating)
Positives to note- shipped quickly and customer service was responsive. "