"Venting kit was packed in cardboard box. Box arrived dented. The stove pipe was also damaged so that it was no longer round. I will have to attempt to straighten it out with metal working tools in order to get it to fit on the fireplace. My suggestion is to do a better job in packaging. "

"Easy experience for a new product we have never used before. "

"Delivered promptly and included good supporting documentation regarding how to use on a stove."

"We ordered a replacement refractory panel and the first one came cracked. We filled out a claim form online for replacement and they shipped new one next day. Very fast shipping. The product is exactly what we're looking for."

"Easy to Order, Receive, and Assemble.
Thsnks"

"I had a very good experience with efireplacestore. I needed to some specialized parts to fit my stovepipe to my chimney and they helped me out. Very good service and very prompt shipping!"

"Mantel is absolutely beautiful. Shopped around and this was the best price. Fast shipping also. "

"Great customer service, follow-up on shipping details and delivery on time. Great job "

"My experience with ordering two Skytech timers and remotes were extremely easy. They were actually shipped earlier than anticipated and installed. They work perfectly and give me peace of mind that my fireplaces will go off with the timer and not be left accidentally running all day or night. Thank you for being a great company to work with!"

"Website was clear and easy to find the info I needed. "

"Just as ordered and fast shipping. Thanks"

"Easy to deal with and quick shipping product!"

"We needed a screen for our wood burning fireplace. Found eFireplaceStore.com with a google search and after looking at some sites, we chose to purchase from here. The website was easy to navigate and they carried many items with excellent descriptions. Got our screen in a few days and it arrived in perfect shape. It really makes our fireplace look nice but it's also very solid and sturdy. Very little assembly needed to put the legs/support on. Doors function smoothly and again the piece is just lovely and heavy/solid. So thankful we found this site!!!! "

"Salesman was quick, knowledgeable, and efficient."

"Thankyou for the prompt service and keeping us informed during the process. I highly recommend your company thankyou "