"This is the worst company I have ever dealt with. I did not receive all the items and called immediately to report it. They said I had to fill out a claim form for the missing items. One item finally came all dented up in a perfect box so they sent a damaged piece of merchandise. To get the missing piece of wr inch b vent pipe they want a picture. How absurd. I have reported them to PayPal. Do NOT DO BUSINESS WITH THIS Company."
"The man who assisted us with buying our fireplace was patient, pleasant and very helpful"
"I was a bit concerned when the fire pit arrived because the box had been re-taped and was travel worn;
however, the contents were in excellent shape.
The assembly was not difficult at all. I am instruction follower to the letter.
We fired up the pit and it was great! Had a wonderful outdoor function, social distanced of course, last night.
50 degrees out. All were happy and warm!
Very pleased. Thanks!"
"Excellent! Erin was so helpful and knowledgable. We looked while delivery driver was here and there was not remote control that we ordered. Joe Landry ***-***-****"
"The product arrived damaged...be sure to inspect the freight completely or you'll have the bill and the damaged merchandise."
"Very hard to reach someone for technical pre-sale and post-sale for questions. Product seems fine so far, but the extremely long wait time on hold and then getting a voice mailbox was frustrating."
"Waiting 2 weeks for delivery still waiting."
"Rug was exactly how it was described. Service was fast. Was well pleased. "
"We received our remote to fireplace quickly. Are very pleased with order and the time it arrived"
"Exactly what I was looking for, at an excellent price, delivered promptly. What more could one ask for?"
"Great product and service!"
"Easy purchase, great communication, product is excellent, quick delivery!"
"the rustic fireplace tools are great and well made. only wish they were a little longer in reach"
"Product quality seems good. Shipping of the product was fast. Only reason its not a 5 star is because online there appears to be more finish options than there really is. But a quick call to confirm resolved the concern."
"I used all the tools on the site to guide me in my purchase. When the product arrived, fit was perfect and it was exactly what I thought it would be. They look good in my fireplace and we are well pleased.
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