"I received so much help planning my outdoor fireplace. He answered all my questions and genuinely wanted to help! You don’t find that anymore!!!"
"I was very glad you had the product I was looking for--I had a hard time finding it. However, this product cracks, chips , and breaks very easily so it must be packed for shipment accordingly which it was not . Consequently (and predictably) the edges were damaged. I anticipated this and, had I been home when the package arrived, I would have opened it, inspected it, and sent it back for replacement but unfortunately I wasn't and the time it would have taken for me to arrange for pickup for return was too valuable so I used it as it was. So as happy as I was to have the product, I wasn't happy having to use it with damaged edges.
What's really bizarre is that your company considers this a great story"
"Was looking for some bronze fireplace tools, checked a few websites and stumbled upon efireplacestore.com. The inventory was robust, easy to search and find the exact tools I needed. Once I checked out shipping was quick and free - I was very pleased with the whole process and would recommend again!"
"I called to place a rather expensive order and to ask about a military veteran discount, and the associate who took my call was very helpful and was able to provide a 5% off coupon to my order. "
"Owen was great to work with and had no issues revising my quote several times as i decided where i would run my chimney pipe. would recommend. "
"Great overall experience, website, product and delivery. Couldn’t ask for better. "
"This panel was the most affordable I could find and shipped within days. Looking forward to getting my fireplace working again!"
"Great prices, great customer service fast shipping. Would definitely shop here again"
"All items were correct and shipping was spot on!"
"very professional, told me what i needed for my project then sold it to me and shipped it to me in a very timely mNNER"
"Item arrived promptly with minimal damage by UPS."
"After lots of on-line searching, we still couldn't find the right doors , but your staff quickly directed me to correct product. Doors came within just a few days. Looks great! We are very pleased."
"Placed an order on Monday, got it on Tuesday. Slight shipping damage. (UPS loses 1/2 a star on that) Reported the minor damage of a bent pivot pin. Got it in the mail from the manufacturer two days later. Everything is perfect. If our Government worked that well, we could cut probably cut taxes in half. "
"Ordered ash can, fireplace tools, bellows, hearth rug and fire starter bucket all here within a week! Real people answer the phone! Gotta love it"
"Great product, shipped quickly. Couldn’t have gone better"