"Experiences are judged as much as a company correcting a wrong as much as getting it right. My order was only half delivered.
It did take a few phone cals, but they rectified the situation, and the product was as advertised. I would not hesitate to recommend this concern."

"I was throwing a tailgate party in our new patio and ordered a new fire pit table for the occasion. The fire pit shipped fast and showed up in the Nick of time , beautiful addition to the patio !"

"Everything about the process was great - order came quickly. Communication on order status and delivery instructions was very clear. And we love our Stove!"

"Revues were easy to read and helpful."

"The vent hood we purchased was easy to install and arrived fast!"

"Items was as pictured and as described. It arrived in a VERY timely fashion!!! No problems. One of the reviews shown on your site dissed it for its smell, so I left mine outside a few hours. But honestly, I detected no odor when I opened the box...just left it outside 'just in case'. When I brought it in and put it in place there was still no odor. Go figure. Very happy with the product!!!"

"Everything came well packaged and the speed of shipment was excellent. Thank you very much and I will shop here again."

"This tool set is solid. I’m very pleased with the quality! I would recommend this product. "

"My sales woman was the best!!!"

"eFireplaceStore.com had what I wanted and then called me because I made a mistake in my order. They let me know what would be the correct choice for my chimney and shipped right away.......got my flashings in three days
GREAT service."

"UPS was suppose to deliver my fire pit last Wednesday, Sept. 23rd. Unfortunately, the delivery person arrived AFTER the closing of the Church Office at 1 PM. We provided a signed instruction to leave the box at the front door. But UPS never came back with that box on Thursday or Friday to leave the delivery. I subsequently found out on Saturday, Sept. 26th, from UPS's Customer Service that the box was at their Norwalk CT warehouse, and follow-up delivery is going to be scheduled for Monday, September 28th at 9 AM. We are still waiting (it's now 11 AM). Meanwhile, your Customer Service just called to confirm the status I just provided above. Let's hope it arrives soon."

"Delivered fast, beautiful mantel ..."

"I ordered the Superior Replacement Bi-Fold Doors for FMI 36E Fireplaces and it fit perfectly. Just make sure you measure and adjust the mounting tabs first before you insert the doors. Shipping only took a few days. Doors have a nice matte black finish that matches the fireplace."

"This was the first time I purchased a product from your store. All went well and was shipped and delivered as promised."

"Beautiful product came shipped promptly and well packed! Would definitely recommend for other fireplace needs as well."