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Product & services pricing
3.79/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.29/5
Customer service:
3.85/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-08-28

Thanks for the panel!

"Ordered up for my old marco fireplace so i can cut to fit. came very fast and packed fantastic.

i will be ordering a second to replace another panel i found inside that was cracked.
"

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Verified
5/5

2020-08-27

Great fire pit

"The pit was delivered super fast and it was packaged very well. Love our new fire pit!!"

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Verified
5/5

2020-08-27

Excellent

"Good service came in early! Overall good service."

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Verified
5/5

2020-08-27

Great experience

"I worked with Brennan Whalen, a tech expert, and gave him the necessary house measurements in relation to the Drolet wood stove placement. In a short time, he calculated all of our venting pipe needs and sent us a detailed list including all the pricing. We made our order and a week later we had everything we need. As soon as our contractor is free, we will have it all installed. Thank you eFireplaceStore and Brennan. Sincerely, John and Teresa"

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Verified
5/5

2020-08-27

Chimney Cap

"I ordered two 12 inch stainless steel chimney caps to replace my current galvanized steel caps that were rusting and staining my roof. They were delivered in a very timely manner and appear to be of good quality. The chimney caps went on a prefabricated double stack chimney without any issues. To firmly secure the Caps to the chimney stacks, I drilled into the stacks and used the mounting screws that came with the new caps. Hopefully they will last a long time. "

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Verified
5/5

2020-08-26

superb fireplace rug

"I love it, my 2lb dog can't destroy it...."

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Verified
4/5

2020-08-26

Nice Mantle

"Fast delivery, very nice mantel. Would have been five stars BUT the glue (in some areas) does not take the stain.
I would recommend just mention that there MAY BE small areas that don't take the stain. Pretty much just on the corbels.
"

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Verified
5/5

2020-08-25

Happy in Queensbury

"Very easy to order, and fast shipping."

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Verified
5/5

2020-08-25

Beautiful Fire Ring

"I cannot say enough about the high quality fire ring and the super customer service. I chose to paint with high temp spray to minimize oxidization and it turned out great! "

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Verified
5/5

2020-08-25

Excellent

"Ordering, tracking,delivery time and product could not have been any better."

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Verified
4/5

2020-08-25

Fast delivery.

"I'm surprised at how fast it arrived. To be excellent, higher res pictures and better descriptions, please."

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Verified
5/5

2020-08-24

Helpful with material selection, ship quickly, Fedx tracking works poorly

"Good retail pricing. I liked that I could send my requirements, in a few hours the store provided a written quoted and with an itemized material list. The order was filled quickly. I was notified of the expected delivery date from Fedx to be on a Sunday. I received the material on a Wednesday. I can understand missing the delivery day by one day, but by three days is a poor job on the shipper. Parts were well protected in the packaging, the manufacture's instructions were included. "

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Verified
5/5

2020-08-24

Great service and prices - quick shipping.

"Thank you for making the process so easy! Shipping was quick and your prices are great!"

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Verified
5/5

2020-08-24

fast&easy

"quote and price were perfect and delivery was excellent."

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Verified
5/5

2020-08-24

Happy customer

"Arived undamaged and on time."

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