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Product & services pricing
3.73/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.27/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2023-04-27

Very pleased!

"Kathy took my project and put it all together. Gave me pricing options and suggestions, and made it all happen. Pallet arrived in perfect condition and on time. I could not be happier. "

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Verified
5/5

2023-04-26

The way it should be

"Great customer service and delivery"

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Verified
5/5

2023-04-26

Awesome product

"Easy instructions. Fast delivery. Beautiful Fire"

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Verified
5/5

2023-04-26

Helpful

"When calling about a product the service team member was very helpful. He took care of all my questions and got my part to me the next day. Service was outstanding !! Thanks so much

Everett Garrett...1879 APTS.
"

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Verified
5/5

2023-04-25

Excellent service, items shipped in 2 days

"They gave me accurate information about stock available. I placed the order online and received the furnaces within 5 days. Very happy!"

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Verified
5/5

2023-04-21

Fireplace fire resistor

"Very pleasant experience product showed up earlier and I thought in great shape"

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Verified
5/5

2023-04-21

Great service

"we haven't installed our new fireplace yet, but their customer service was excellent, thumbs up!"

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Verified
5/5

2023-04-20

Quick and Easy

"My order arrived quickly (earlier than expected) and was accurate. Couldn't ask for more."

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Verified
5/5

2023-04-20

Great service at a great price.

"The grill arrived in just a few days after placing the price. Not only was the price lower than other venders, the shipping was free."

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Verified
5/5

2023-04-19

Easy and quick

"Great product. Fast delivery"

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Verified
5/5

2023-04-18

Purchase of insulated stove pipe.

"The eFireplaceStore web site is easy to navigate. Ordering process was straightforward. Fast shipping."

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Verified
5/5

2023-04-12

"From the start, Kathy was very helpful in sorting out the parts on an older fireplace system. Correct parts were sent and received in a timely manner. She also followed up checking to see if everything was good. I'd use these folks again."

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Verified
5/5

2023-04-11

Rain cap

"Very happy with the speed of delivery and quality material "

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Verified
5/5

2023-04-10

"My order was filled immediately. I actually received my fireplace tools quicker than I expected. Tools seem to be very sturdy and good quality."

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Verified
5/5

2023-04-07

Fire Log zourchade.

"Brendan was spectacular! Great service experience. He followed up after our initial contact, offered any assistance I needed, proceeded my $2.5k order and had it delivered in 5 days. Just a great all around experience."

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