"I was in the need of a certain part, found it on their website It was priced very reasonably and after ordering received it within a few days. I’ll definitely be looking for future parts thru them. "

"Nice selection; fair price; staff answered my question easily; was kept informed by email; arrived well boxed (heavy); nice looking and warmth emanating logs."

"Will recommend this company to anyone. Needed item for stove installation as soon as possible. Item was mistakenly listed as in stock. Called customer service and problem was corrected immediately. She checked and found me one similar in stock and changed my order without any problem. She was extremely courteous and helpful ( And she was American and could speak English!). Appreciate that we still have such good companies still alive and well here in America! Thanks!!"

"We recently purchased a gas log fireplace for our new home. During our search for ventless gas logs, we found the 24" Monessen gas logs with remote. Can't wait to use them this Fall & Winter. "

"I searched the internet to find a black bi-fold door for my 25 year old fireplace. When I found eFireplace Store, I called customer service. Kathy Olson, customer service, instructed me how to find the information on the fireplace for the exact replacement. She then placed my order over the phone and I received the new bi-fold doors within 5 business days. They were easy to install, look great, and work perfectly. Thank you, eFireplace Store!"

"Perfect from start to finish. Timely responses to phone & email questions. Super-fast shipment."

"Had an amazing experience with your customer service representative. Very personable, helpful went above and beyond to us us with correcting our order. Excellent customer service and 1st call resolution!! "

"Good service,very helpful
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"Great customer service and speedy delivery. Will definitely use again. "

"Awesome C.S. great people "

"Very quick shipping on products in-stock. "

"I call for information on a certain stove pipe I needed and was unable to find locally. The customer service was very knowledgeable about the pipe and was very willing and able to help me with my complete order."

"Everything from the website to the install and watching the fire was. Enjoyable. We would definitely recommend! "

"Every time we call to get anything fireplace related their sales people are so helpful and the service is quick! "

"Super easy to order on-line and was delivered as specified"