"I received the items I order poorly packaged and slightly damaged though serviceable. "
"The order was shipped fast and the prices are cheaper here, thank again "
"We removed an old wood burning insert that has not been used for over 20 years. Our new electric fireplace insert looks fabulous and makes the room look more homey and updated. The fit was perfect. Customer service answered all of our questions to make sure we ordered the right one. Very pleased!"
"Excellent product highly recommend. Shipped the same day. Anyone who needs a chimney cap should absolutely get this one. Excellent customer service "
"Ordered it online. Processed , ordering, and delivery went smooth. Very nice looking unit."
"Person I spoke to was very knowledgeable about the products I was ordering.
Shipping was quick and arrived promptly all at a fair price.
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"I have not recieved the product yet "
"Easy to navigate and order from. Quick shipping too."
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Email questions to customer service were answered within minutes. They price matched a competitor without any fuss, and knocked off an additional 10%. They accommodated my request for the shipper (among those they offered) and the terms of the delivery. The fireplace was delivered in 4 days in excellent condition. Very pleased."
"Excellent service. Thank you."
"I found the website easy to use, the ordering process was simple, and I received what I ordered quickly."
"Had tried to order our mantle a month ago. But they were out-of-stock. Kept an eye on their website and snagged one just after we saw 'in-stock' pop-up again. Easy ordering, Fast shipping. No Hassel. Great product. And . . . At Half the price of retail!"
"I like my 12" stainless steel chimney cap except for one reason. It doesn't have any smaller mesh screen on the inside of the cap. I had to install smaller mesh screen my self because the ¾" screen on the cap is to large and allows some larger particles to escape out of the chimney"
"You guys went above and beyond with your customer service! You will also have my business!"
"All I can say is wow ! The delivery was incredibly fast salesperson was very professional and answered all my questions with out quoting me the book. Will recommend every one buy from efireplace "