"One phone call and within five minutes all my questions were answered. I was able to place my order immediately. My parts arrived 3 days earlier than expected. Overall a very positive experience."

"Item arrived with-in 3 days and set-up was very quick and easy.
when lit up and burning, it has a wood fireplace look.
we are very satisfied."

"ordered some micore 300 sheets. They were the only ones who had it. They should consider selling it in packs of two and not only 4 because most people making hearth pads don't need 4."

"Had a situation where an electric fireplace was the answer to the problem."

"Product was exactly as I orderd and received very quickly. "

"Ordered a new grate. It was nicely made. Well packed and shipped free! Perfect! Looks like it will last 100 years!"

"I’m a DIYer and wasn’t sure that the flashing that I was about to purchase online to fit my existing flue pipe was the correct one so I called to order. The rep on the phone was excellent. He listened to what my project was, asked question about my existing flue pipe and fireplace then guided me to the correct part. He also gave me some great advice on technical aspects of the project.
Once I received the part I had more questions so I called again and talked to a different rep. Excellent help again! He listened carefully and gave great advice.
I highly recommend eFireplaceStore.com!"

"Sales and delivery went as promised. The box around fireplace was damaged. Pictures sent to seller for future assessment when opened. Hopefully there is no internal damage, but believe they will make it right if there is.

I would buy again from them without hesitation."

"Called about a remote for my empire gas heater, the lady I spoke with was very helpful . I will be doing business with them again."

"This middle size fan is very effective at moving air quietly. "

"Easy to order, good price, extremely well made and functional!"

"Found what I needed and it arrived in a couple of days. Website easy to use!"

"needed fireplace, contact online, great phone help in picking the right fireplace and getting all the parts I needed, shipped real fast. trucking company was great, All installed and very happy with results."

"Excellent technical support!"

"I ordered my Buck stove on Saturday and it was delivered on Tuesday 3 days later."