"The sales representative answered all of my questions and the shipment went out the next day. The freight company (Fedex Freight) called ahead to let us know when it was coming. The best part? When I installed the pre-cut pieces in about 5 minutes! I was concerned about the installation and how much work it would take: piece of cake!
We are now ready for our first fire of the season!
Thank you for a great experience!"
"I depended totally on Aaron experience and knowledge, he went way beyond the call of duty even drawing a diagram regarding my purchase for my sons birthday.I’ve actually enjoyed our brain storming on this gift for my son’s wood stove with Aaron and it’s very meaningful to know he was right there as we proceeded with this install. My son and I felt so much better knowing he was there. This company has incredible working knowledge of there product. My background as a manager for a Fortune 500 company knows the benefits of this versus a competitor. Quality doesn’t cost quality pays!
I actually feel like a gain a friend out of this endeavor. I know if I ever have a question regarding a fireplace installation I can call efireplaceStore and get a speedy reply. There’s nothing worse then having a technical question and having to wait a day or longer for an answer. I can highly recommend this company and Aaron as a specialist. Your investing your hard earn money and you want things to work right.Shipping was awesome better and faster then Amazon placed my order on Wednesday got it Friday.
B. Schwaller
"
"We ordered our wood stove and it showed up 5 days earlier than expected which was GREAT! We called because we had some questions about which stove pipe and attachments to order! The guy we spoke to, Aaron, was an AMAZING help! He really knew what he was talking about and got us the quote for ALL of the pipe we needed the same day! The shipping was FAST on all of it and the productswere all great qualityand exactlyhow advertised! Just a Great Experience all around!!"
"I love my mantel, but they used small nails on solid hardwood so they did not hold well during transport. Thankfully my dad can put the two corners back together that came apart and since it's solid wood there isn't even scuffing. I think this could have been avoid though if they used better hardware to hold the mantel together in the first place. Or packaged it with more buffer so it didn't move during transport. Great site, very easy to use and schedule the delivery."
"The fellow I spoke with was very helpful and explained my options to get my gas fireplace going again. Received my parts the NEXT day! I ran into a problem with the installation and called back and that person walked me through it. Five star service, thank you!"
"Company contact was friendly and knowledgable, chimney parts arrived as scheduled and in perfect condition."
"Bought this and within a week, I received it and husband installed it. Very easy if you know what your doing, my husband is in electrical maintenance."
"Everything went according to plan and expectations.
Thank You
Chuck and Tatiana Brewster"
"Great price,quality,and exceptional delivery timeframe Third time is even better than the first two Highly recommend your company to everyone with wood stoves"
"was shipped great very fast"
"Quick and easy. Fast shipping. Wish I had ordered all my parts from here."
"Excellent service in record time! "
"Took just 3 days to receive the doors it was the proper fit. Thank you."
"Great experience and fast shipping!"
"Shipped right away and received item in 4 days. Excellent product. Will use again for all my fireplace needs!"