"Easily able to cut Brick Panel with my Skil saw and A Diamond Blade. Easy do-it yourself job.Easy process from ordering to shipping and installing!!!"

"It was so easy to order this part. Ms Olson was very helpful. I had the part in a couple days. It’s now in the unit & working fine. "

"I called on a Friday for a pilot light kit I needed the phone was immediately answered the part was in stock and it was delivered the next day the customer service rep was courteous and quickly completed my order. Will use them for future fireplace needs"

"When I placed my order I was told all items were in stock at multiple warehouses and my order should ship in 7-10 days. 2 Months later and multiple misleading phone conversations on when my order will ship it has finally arrived.

Very Disappointed on the lack of honesty."

"Received as promised no chips or Scratches"

"We wanted the largest hearth rug we could find. This rug is perfect. The grandchildren really like the playful bears scene, it is beautiful. Being made of fiberglass, we know our home is protected from a burning ember. "

"Got advice on sizing and a reasonable price. Delivery was prompt."

"We ordered a part for a stove and the ordering process was straight forward and easy. Unfortunately after the part came we discovered we no longer needed it. My husband didn't know his order number so we called the store and Sarah helped us through the return process. You can tell the quality of a place when it comes to returns. We would order from here again."

"The sales person assured me that the remote I purchased would work nicely in my fireplace. Sadly, I learned that I would need to hire an electrician to retrofit the remote to my fireplace. I returned the remote. I was charged a $49.00 restocking fee. Don't waste your time! Buy from a local store in your area."

"Your web site was easy for this old timer to use and order. The heater came Fed Ex 3 days before you said it would so a total of 4 days after I ordered it which is nothing short of amazing these days of nationwide transport issues. I actually tried to order from a different company through my plumber grandson and they canceled the order saying they were out of stock after taking my money and waiting two weeks. So you guys get high praise and I'll be a return customer. I really needed this heater at my cabin at 7400 feet elevation in the Arizona mountains this winter. I'm installing it this weekend and with your provided manual it looks like a piece of cake.
Muchos gracias mi amigos,
Just an Old Arizona Cowboy lookin to stay warm this winter."

"Been looking for a couple of years to find my perfect vented propane heater at our off grid homestead. Yes, it's propane but it's also a backup while not at camp when the weather get's nasty."

"Great website. Fast shipping great quality!"

"Our fireplace shipped almost immediately and delivered within days. Plus, the freight company selected was SO much better than other freight delivery services we've been saddled with in the past. They delivered right into the garage, and the package was in perfect condition. Fantastic experience all around!"

"Answered all my questions effortlessly and completed the order. Delivered two days later with no issues"

"Easy to do business with you. Rug Is perfect. And shipping was very fast. Highly recommend!"