"Knowledgeable rep, timely delivery "
"Best experience I have ever had ordering on-line. They kept me informed every step of the way and even sent an email of helpful tips right before delivery (which was greatly appreciated). I have been searching for years for fireplace doors to fit my fireplace and was thrilled when this site popped up. Installation was a breeze. Thank you!!!"
"Easy ordering, incredible communications including sending me links to the owners manuals, sending me a notice when it was delivered and sent a follow up asking if I had any questions and to make sure I was happy. 100% recommend"
"Great help over the phone, excellent pricing and free, quick shipping. "
"So far, so good package arrived well rapped on a pallet. I have not opened it yet as I am still installing the chimney so I don't know for sure what it looks like condition wise. One complaint is that the delivery truck just showed up with out my advance knowledge, luckily I had not left my house as I was about to do. Stove came sooner than I thought(great) but no email or call(bad)Great price (with coupon) just need better communication. I'll follow up my review once I have it unpacked and installed.
Thanks, Mike"
"Ordered from you for the first time. It was a silver log holder. It’s beautiful & arrived properly. So pleased."
"I purchased a log insert and when it came I found it was the wrong one. The description was gas log, which my mistake thought it was propane, not natural gas. When I contacted eFireplace about exchange or send it back I was told they don't do exchanges, but want me to be happy. They would allow me to return the wrong item, but it was going to cost me the shipping fee. When I got the break down for the return it was shipping fee & a restocking fee. Then when I got the RMA I found out that I have to pay for shipping all over again. Stay away from this company, customer service is not their priority.
**** UPDATE**** After my initial posting of my review, I have changed and updated it. Customer Service reached out to me and helped me to get the correct burner set. Ended up I didn't have to send the entire set back, just the burner. They waived the restocking fee and worked with me to get the correct one. I called and spoke with one of the customer services people and he was helpful and answered my questions. He processed my order and was very polite and professional throughout the process."
"Excellent product, exactly as ordered and delivered early."
"great customer service, description of the items were accurate, fast delivery and on time."
"item was exactly as described, perfect fit. item also arrived a day early!"
"I accidentally ordered 2 of the same item and contacted the company. They promptly responded and fixed my order without any hassle. I received my order soon after and was extremely pleased with the product. I highly recommend this company. "
"Stumbled upon this company searching for a good price on a nice set of tools. Not only was the price on the item the best I could find, but shipping was remarkably fast! Great experience overall!"
"We were stumbling yogi d the right flue sizes to extend our chimney due to wind drafts. The representative not only found the exact flue but had them in stock and then did the same for a fireplace blower!"
"Package arrived in good shape, packing of product was well done. Have followed break in instructions, so far so good. Ready for this years season. Replaced the rear panel in fireplace with this new one, and was impressed with the quality of the new panel. I went cheap on the last rear panel, and I got what I payed for. Cheap and large cracks right away. This new panel is a world of difference, and look forward to great fires. Don't waste your money on cheaper panels, buy Hargrove."
"I came across eFireplaceStore on a simple internet search. I was impressed with the wide range of product offerings as well as affordability. I had to call customer service (an error on my part). My call was answered by a real human who was knowledgeable, friendly and professional.
I'd also like to add how easy it is to navigate through their website. I've come to expect ease of navigation but, that is not always the case. Clearly eFireplaceStore has put a lot of time, money and thought into their site."