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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2022-11-21

Fire place rug

"Love my new rug for my fireplace. Great quality of a rug material! Very pretty and goes great in my house!"

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Verified
5/5

2022-11-21

Great service

"Shipping was fast, product was perfect and customer service was awesome."

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Verified
4/5

2022-11-21

Mixed Results

"Ordering was easy and delivery was quick. I really appreciated that . The only issues I had were with the product itself. The instruction sheet had an error (misidentified some of the screws), and there were a couple of extra parts that had me wondering. The biggest problem was that there were metal burrs on the inside of one of the frame pipes which would not allow the pieces to fit together properly. I had to take a metal file to it to smooth it out. It just added a little frustration to the process. But now that it is together it looks and works great. "

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Verified
5/5

2022-11-20

very helpful and satisfied my needs. great job guys/gals

"would do business again with you. thanks"

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Verified
5/5

2022-11-19

Good service and great product! Nothing to complain about.

"My experience with eFireplaceStore.com was as good as I imagined it could be. I highly recommend them. "

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Verified
5/5

2022-11-19

Customer service plus!!!

"All I can say I had tried many other sources to find a gas space heater for my home. I won't mention all of the places I tried, from big box to on-line and the experience was dreadful.

I thought I was in heaven when I finally got someone on the phone that actually knew what he was talking about as far as the products, but also managed to locate a heater that was perfect.
"

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Verified
5/5

2022-11-18

Great place

"Price customers service delivery product selection fantastic "

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Verified
5/5

2022-11-18

Very knowledgeable and extremely helpful

"Very knowledgeable and extremely helpful A great place to shop"

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Verified
5/5

2022-11-18

Great company fast shipping

"I ordered a few things for my wood stove and I was impressed by the shipping speed. The had good communication with email and updated me when they could. They also sent a installation manual for the part I ordered over email. Will do business with them again."

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Verified
5/5

2022-11-16

Excellent service!

"They quickly responded and recommended the correct doors and track for our 20 year old firebox. Also, shipping was super fast at no extra charge. I would highly recommend this company!"

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Verified
5/5

2022-11-16

Chimney parts

"Had a seemless transaction with your representative! Got what I needed quickly! Thank you!"

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Verified
5/5

2022-11-16

Quality and Aesthetics at a reasonable price

"This store had the highest selection of high quality fireplace tools that I was able to find on the internet (which is a pretty big place). Beyond that, the prices were very reasonable considering the aesthetics and quality. Quality and Aesthetics are the two things I needed with my fireplace insert. It's a beautiful statement piece, but also a functional source of heat. I needed tools that would work day in and day out through the winter, while also looking good when hung on the rack.

But, I noticed they also have a real nice selection of hearth rugs, so that's where I'll be perusing next.
"

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Verified
5/5

2022-11-16

Easy and Fast Service

"I ordered a Monessen Driftwood Log Set for my Artisan fireplace and I received it within three days via a standard delivery process. Well done! Simple and easy. "

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Verified
5/5

2022-11-16

WHAT I NEEDE REALLY FAST

"VERY EASY ORDERING AND SUPER FAST SHIPPING"

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Verified
5/5

2022-11-15

Customer Service Rocks !!!

"I had ordered to many inserts and the customer service help me get my order straighten out. Thanks"

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