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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2022-03-30

42” Cast iron Damper

"Friendly and super fast shipping!"

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Verified
5/5

2022-03-30

Online sales

"They were very helpful on the phone and the order came quickly. "

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Verified
5/5

2022-03-29

Customer service!

"I called several times before placing my order. I received return calls both times!! That’s awesome enough but I also was helped with my questions and advised before I placed my order. I was also told I could all back with installation questions which I really appreciate. My purchase was made with an element of confidence because of the service I received."

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Verified
5/5

2022-03-29

Great Service

"I was hesitant about using an online store to buy my fireplace. I am so glad I did. The staff were very knowlegeable and helpful. It made the buying process easier. And it arrived within 3 days of order! So glad I used efireplacestore."

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Verified
5/5

2022-03-28

Love my fireplace Screen

"The screen came in perfect condition. It was as pictured online. We wanted to replace an old screen that was left when we moved into our new house. It gives it a more contemporary feel. It arrived sooner than expected as well. "

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Verified
5/5

2022-03-28

Super Satisfied

"This company was great to work with. Their Website was so easy to navigate.
They had the exact parts we needed. I ordered the parts on Saturday afternoon and had them on Wednesday afternoon. Payment was simple - the accept PayPal.
I would definetly recommend them and buy from them again.
"

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Verified
5/5

2022-03-28

Very professional I

"I needed a part for an old fireplace all I had was brand and model number she found it quickly.
Took my payment information and shipping
"

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Verified
5/5

2022-03-24

Quick

"Very easy, good price and received quickly!"

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Verified
5/5

2022-03-23

Quick and easy!

"The experience was great! The customer service was very helpful and my order shipped out the same day. I would definitely use them again!"

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Verified
5/5

2022-03-17

Great service.

"Kept me informed throughout the entire process. Best packaging I ever encountered."

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Verified
5/5

2022-03-17

Good shopping experience

"The web site is easy to navigate, fast service, efficient."

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Verified
5/5

2022-03-16

Propane heater

"Employee was very helpful and friendly. Her customer service skills are very good.
Heater arrived in a very timely manner.
This heater is just what we were looking for. If I find myself needing a new one I most likely will order it from this company again.
"

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Verified
5/5

2022-03-14

Everything was fast, easy, and correct.

"Local store was reluctant to be helpful. Efireplace.com have great knowledge and service. Ordered on Thursday, received everything on Sunday. "

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Verified
5/5

2022-03-12

Quick shopping, great price

"The store had exactly what I needed for my gas fireplace. The price was competitive. The shipping time was extraordinarily fast. "

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Verified
5/5

2022-03-11

Arrived on time!!!

"With our new build home we have had numerous delays between supply chain issues and subcontractors. eFireplaceStore had what we needed in stock and it was at our door in under 5 days from ordering online. I am not a robot or a paid reviewer, proof? Putin ****!!!"

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