"Great pre purchase advice, and excellent post sale support. I highly recommend efireplacestore to anyone needing parts or service.
Ken Adams
Albuquerque, NM"
"I had been searching for a mantel to complete my gas fireplace for months. I had contacted 7 different contractors/ builders who responded , measured the space, and backed out for various reasons. I ordered from another online source who had to custom make a product at a high price, and then informed me the unassembled product would be left in my driveway for me to handle and assemble which was unacceptable. In desperation I did a more targeted online search, found efireplace which had the exact product I needed and delivered it in 3 days to my garage. Assembly by a neighbor was fast and straight forward I cannot express how grateful I am"
"This website is wonderful compared to a lot of them. The different models were displayed well. Each model had a great description of size installation. Links to go back are easy to find. "
"Website was easy to use. Ordered my gas logs and they arrived fast and in perfect condition. I would definitely recommend. "
"The left side door and hinges do not open all the way. The doors do not have a uniform look. The right side door in its closed position looks good. The left side door will not close all the way. "
"Fast delivery, fair price, sturdy product.
Well packed and in perfect shape.
Solved my difficult problem."
"Process went very well, except I wasn't made aware that you didn't do business (phone or online) on Sunday."
"Fast shipping and everything as described "
"timely Delivery, packaged well, Great product."
"Excellent help with finding a replacement Chimney pipe and Adapter for my Superior Model BR-42 fire place, fast shipping."
"Great product, great price, and great support. I will buy from them again. "
"I was a little skeptical at first considering they were half the price of local suppliers but after recieving the flashing in perfect condition with better craftsmanship than local suppliers, they have earned our business for life."
"Salesman was helpful but could have used diagram for installation!"
"We were told by our local fireplace store it would be two months minimum to get the Ponderosa. We received in less than a week. Thank you!
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"I bought a house that had a fireplace insert that was about 20 years old. I email the model number and within 24 hours had the model number and what parts I needed. I ordered and had the doors and parts I needed within 3 days. For my first contact to the doors installed took less than a week. Great customer service. I will buy again."