"The superior fireplace insert was easy to install and looks great..."

"I love this store. Last time I ordered I was treated with great help, advice, and just a great friendly sales person. When my grate died I called back and had the same wonderful experience. I had kept the receipt from last one, yea, and the sales lady immediately found what I needed and within two days I received my soooo needed grate. Great quality and we burn so much wood we really need this strong built great. Keep up the good work. Linda and Bob Gallet"

"My second log set purchased. This time, we opted for the remote starter. Installed today, haven’t tried it yet. All parts present and installation went rather smoothly."

"My order was handled quickly and everything I needed was in stock. The staff was well informed. "

"Realized we did not have the chase reduction kit and found it at efireplace for a better price than our local supplier could get and it was shipped for free, arrived in 3 days. Service was great with solid follow-through."

"My order was perfect, and arrived quickly. Will definitely use them again!"

"The items were exactly as described, they look great and are constructed well. Shipping was fast."

"furnace came in 2 days,everything worked, could not be happier
"

"Amazing technical support made it possible to find a perfect gas fireplace replacement for a bad unit and saved me hundreds of dollars on venting and utility modifications."

"Beautiful new screen and fireplace tools. Questions answered and quick shipment "

"The pipe I prefer was east to find and was in stock. The shipping was fast and I am very pleased. If I need anything I will order from here again. "

"I did a self-install, but ran into an issue with needing a 4' classA pipe, which I found on the eFireplaceStore site. I sent an email inquiry specifying my problem and the advice led me to purchase the perfect (and compatible) pipe to finish the chimney (I did not want to use a 3' and 1' length on an angle and could not find a single 4' length to finish the job). Whoever responded to my email inquiry at the eFireplaceStore was incrediby helpful - the piece came perfect condition and fit exactly. We love our stove."

"I would never refer efireplace store to anyone. The return policy is terrible. 25% restock fee, $35 shipping and handling and then pay for your own individual post office return fees. Three charges to return an item is asking for too much from a customer. I not help grow your business!!!"

"Kathy Olson in customer service is one of the best I have dealt with.
Thank you so much Kathy everything fit perfect. "

"Order the S25 Napoleon stove in Nov. with the ash pan and blower kit. The stove shows up in Feb. in good shape fit I’m still waiting on the other part of my order to show up."