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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2022-02-09

Best Service

"Shipping, super fast, packaging a plus, price and everything in between just fantastic. Would highly recommend to anyone."

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Verified
5/5

2022-02-09

Great Experience

"I purchased a blower assembly for my fireplace. The website was easy to navigate and the price was competitive. The merchandise arrived as stated in the follow up emails without any problems, everything as advertised. "

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Verified
5/5

2022-02-08

Caste iron grate

"Three days from order to delivery."

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Verified
5/5

2022-02-08

Logs

"Great experience!Customersales was toos"

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Verified
5/5

2022-02-07

Just what we needed

"The rug arrived earlier than expectedk! Our woodstove spits sparks beyond the platform it sits on and even past the small rug out further. This is just the right size and it is so easy to sweep sawdust and wood chips away. In other words we really like it. I'd recommend it. "

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Verified
5/5

2022-02-07

Efireplace *****

"Customer service is always high on my list when dealing with companies. E fireplace gets and has earned the five star rating in my title. "

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Verified
5/5

2022-02-07

Very satisfied

"Very easy to navigate websight,quick service and delivery"

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Verified
4/5

2022-02-04

Gas Stove and Remote

"Gas stove arrived as scheduled however the remote was wrong. I sent the email and was contacted the next day. I received the new remote 2 days later. Great response to the issue. Thanks"

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Verified
5/5

2022-02-04

Excellent!

"Great selection of in-stock items and the shipping was much faster than expected. "

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Verified
2/5

2022-02-04

Wrong parts received

"When I received my fireplace toolset, I found out that I did not receive 4 Base Handles and additionally received the wrong Base Rods. "

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Verified
5/5

2022-02-04

Great Selection

"E fireplace store has a great selection of products and tons of information available to help customers decide on which products they wish to purchase. Quick delivery, timely communication and great service. I ordered a gas log set on Friday and received it the very next day. Hard to beat. "

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Verified
5/5

2022-02-04

Great support

"The supporting documentation online was extremely helpful in my installation."

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Verified
5/5

2022-02-04

Good company

"Easy online ordering. Quick delivery. A little pricey but we needed it. Will order from this company the next time we are in need of a fireplace remote "

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Verified
5/5

2022-02-03

Excellent service

"My product was shipped immediately, well packaged, and arrived in perfect condition. It is a great product, works perfectly."

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Verified
5/5

2022-02-03

Very happy and satisfied

"Spend many hours looking for the FMI DG36E glass fireplace doors everywhere in my local area and on-line. I was about to give up and finally came across the eFireplaceStore and easily found my item. Easy on line purchase and immediate shipping. My doors arrived ahead of schedule time and fit perfectly, better than expected."

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